10/23/2026
‼ New Prescription Protocol ‼
At our hospital, we are committed to providing safe, timely, and convenient access to your pet's medications. Clients may choose from the following prescription fulfillment options:
1️⃣. Fill Your Prescription In-Clinic
We encourage clients to fill their prescriptions directly through our hospital whenever possible. This allows us to:
• Ensure the medication, strength, and dosage are correct.
• Provide immediate access to medications that are in stock.
• Answer any questions regarding administration or side effects.
• Address any concerns promptly and efficiently.
2️⃣. Order Through Our Trusted Online Pharmacy Partner
For added convenience, prescriptions may be filled through our approved online pharmacy partner.
• We will provide an approved link via email for you to order your pet's medication.
• Our online pharmacy offers products sourced through verified pharmaceutical channels.
• If you experience issues with ordering, payment, shipping, or receiving medications through our approved online pharmacy, our team will work with you and the pharmacy to help resolve those issues whenever possible.
3️⃣. Written Prescription for an Outside Pharmacy
Upon request, we can provide a written prescription that may be filled at a pharmacy of your choice.
Please note:
• Written prescriptions will have a $15 fee.
• A 24 hour notice is required to obtain a written prescription.
• Once a prescription is presented to and filled by an outside pharmacy, we are not responsible for errors or issues that occur outside of our control.
• This includes, but is not limited to:
• Incorrect medications dispensed
• Incorrect dosages or quantities provided
• Medication substitutions made by the pharmacy
• Delayed or failed deliveries
• Shipping damage or lost packages
• Billing or payment disputes with the pharmacy
If concerns arise regarding a prescription filled by an outside pharmacy, we recommend contacting that pharmacy directly. While we are happy to clarify the prescription we originally prescribed, we cannot assume responsibility for medications dispensed or services provided by third-party pharmacies.
Our goal is to ensure your pet receives safe, effective, and timely treatment. If you have questions about any prescription fulfillment options, please contact our team and we will be happy to assist you.
Thank you for your understanding!
Ark Animal Hospital
