04/23/2026
Veterinary - Client - Patient Relationship.
This dynamic means that I have seen you and at least one of your animals or your farm at some point within the last 365 days. That is a legal description that all veterinarians are required to follow. This becomes a very valuable relationship during the extremely hectic spring time season when many farms have their farm population double with new babies. Because this time of year is very busy, with appointments that are generally scheduled months in advance, it is not possible to take in new clients at that time of year.
When I have not seen someone before, it takes a long time to gather all the information I need from them before I even look at their animal. At least a half an hour. Maybe an hour or more if there are a lot of prior records for me to read and go over. There is no time for going over and gathering all that information in the spring. Here is a list of information that I need the first time that I see someone that I donāt know:
What is your name.
Where do you live. What is your address for you? For your animals?
Is this a pet? Is this a food animal? Is this breeding stock?
What is your personal value system for your budget is today?
What payment method do you want to use? I do not take payments.
Credit cards require an additional ļæ¼approx 4% for your bill.
This is where I am located. I do not have time to travel in the spring.
ļæ¼ If you do not have a trailer, I do not have one for you to use.
I can give you the names of some people that probably live near you and may loan you their trailer.
You do not have to figure out how to turn around in the driveway. The driveway is through and through and goes all the way back to the highway.
Just like you, I try to avoid working at night and on weekends if at all possible. There is an extra cost for that as it takes away from family time. Although I frequently work during these times anyway for emergencies. Frequently is a relative term. Daily could be more accurate.
Yes, it is possible that your appointment will get bumped by an emergency. That happens on a regular basis. Someday, it may be your emergency.
There are limitations to the Diagnostics that are available because we live in Alaska. If you want to fly your pet out of state to a university for treatment, I can help you with that.
The medications that I prescribed for your pet, are for your pet. They are not for you. Or your neighbor. Or your neighborās pet.
My point being that there are not enough hours in the day to establish this information during the Spring time. If you are established within the last year, then I can help you over the phone. Or I can fit you in between those regularly scheduled appointments. It is not possible to go through all those questions listed above and still be able to get through the day in a timely manner. Every single day, I help 5 to 10 people with their animals over the phone without seeing their animals because they are established. And they donāt pay a dime for my time over the phone. Every single day, I see another one to five animals as a fit in between those scheduled appointments. If I am unable to help someone and their animal on the phone because they have not done this within the last year, it is very painful to me.
When I call farms in the fall or winter and say, I am driving by your direction and we should consider having a visit while I am driving byā¦. I am not trying to drum up business. I am trying to establish that veterinarian client patient relationship so that I can help you in the busy season when you will need me. Commonly, the farmer will say I donāt need anything right now, so no donāt come by. ļæ¼
The answer is not more veterinarians. Why? Because livestock owners for the most part are only supporting our livelihood as veterinarians during the busy season. That busy season has to pay for our livelihood for the entire year. We may not work for some weeks in the winter time when it is below zero. At all. And if we do, it is generally for only severe emergencies. This has pushed the younger generation that needs a reliable monthly income to pay their astronomical costs and student loans to take corporate small animal jobs that are not seasonal, have a four day work week with no emergency duty, and full benefits. So it falls on the livestock owners to plan better. And planning better involves establishing that veterinarian client patient relationship throughout the yearā¦. Just not in the spring.
TAKE HOME MESSAGE:
It is imperative if you have livestock to establish a veterinarian client patient relationship (VCPR) every year. If you have a large farm, that happens usually between October and February when I can travel to your farm. Not in the Spring. This is the case for all veterinarians that work on livestock everywhere for the most part. But especially in Alaska, where weather and seasonality are a major part of our life.