01/21/2026
WE DECIDED TO HOLD OFF ON THESE POSITIONS AS WE ARE HAVING A HIRING FREEZE
‼️WE DECIDED TO HOLD OFF ON THESE POSITIONS AS WE ARE HAVING A HIRING FREEZE‼️
Veterinary Customer Service Representative (CSR)
Position Summary
We are a fast-paced veterinary hospital seeking a compassionate, dependable, and motivated Veterinary Customer Service Representative to join our team. This role is vital to delivering exceptional client service and supporting our medical staff. Veterinary experience is a plus but not required; candidates with strong customer service experience and a willingness to learn are encouraged to apply.
Key Responsibilities:
• Greet clients and patients professionally and warmly, both in person and over the phone
• Manage a high-volume front desk in a fast-paced environment
• Schedule appointments and support efficient patient flow
• Accurately obtain, verify, and document client and patient information
• Process payments, invoices, and treatment estimates
• Communicate hospital policies, procedures, and services clearly and compassionately
• Support veterinarians and technical staff to ensure smooth daily operations
• Handle client concerns with empathy, professionalism, and accountability
• Maintain a clean, organized, and welcoming reception area
Qualifications:
• Previous customer service experience required
• Veterinary or medical office experience preferred but not required
• Ability to multitask and remain calm under pressure
• Strong communication and problem-solving skills
• Team-oriented mindset with a willingness to go above and beyond—not just do the bare minimum
• Reliable, punctual, and dedicated to supporting the team and patient care
Schedule Requirements
• Must be available to work any shift between 7:00 a.m. and 8:00 p.m., including weekends
• Hospital operates 7 days a week; flexibility is required
Benefits:
• Health and dental insurance
• 401(k) retirement plan
• Opportunities for professional growth and advancement within the hospital
• Supportive, collaborative, and fast-paced work environment
How to Apply�If you thrive in a fast-paced setting, value teamwork, and are committed to delivering exceptional client care, we encourage you to send your resume to [email protected]