Petcare Hospital and Wellness Center

03/28/2022

Easter is fast approaching. We want to remind you that Easter Lilies kill cats. Please don’t keep these anywhere in your home if you have a cat and don’t gift them if you think there are pets in the household.

If you suspect your cat has licked or eaten a leaf or a flower please call immediately. 425 -337-5300.

Easter is fast approaching. We want to remind you that Easter Lilies kill cats. Please don’t keep these anywhere in your home if you have a cat and don’t gift them if you think there are pets in the household.

If you suspect your cat has licked or eaten a leaf or a flower please bring them in immediately. 425-697-6106

03/25/2022

Thank you to all of our wonderful clients that have taken the time to tell the world how great we are! We appreciate you.

03/17/2022

Quick mid-day closure for a team meeting! Friday 3/18

03/17/2022

02/02/2022

Happy Groundhogs Day! Will it be an early spring or 6 more weeks of winter?

01/18/2022

Happy 12 Year Anniversary to Loretta! Help us celebrate with your comments below!

01/05/2022

Changes to our Boarding Department! We no longer offer vacation boarding, just Medical Boarding. Please send us an email to determine your pet's eligibility to board with us!

12/30/2021

Closing early today due to weather and early tomorrow for the holiday! We appreciate your understanding!

12/28/2021

Closing early again for the safety of staff and clients!

12/27/2021

Closing at 4:00 PM today!

11/16/2021

Grooming has immediate openings! Call to schedule your fur babies a spa day today!

11/16/2021

Kicking off the holiday season at Petcare! Please take a look at the dates below and plan ahead for prescription requests and the pick up of food, prescriptions and toys or treats for stocking stuffers!

11/10/2021

Hello! Our lobby will be CLOSED and phones will be off TODAY Wednesday 11/10 from 11:45A-1:45P for a team meeting! We appreciate your patience and understanding!

11/05/2021

We have a ZERO Tolerance Policy on Verbal or Physical Abuse! Any form of verbal or physical abuse towards our staff, our clients, or pets may result in removal from our premises, including termination of any further relationship with our hospital. Please be kind, we are hustling and accommodating everyone that we are able. We do care, your pets are very important to us.

11/01/2021

Primary Responsibilities
The primary responsibilities as a Veterinary Assistant II include:
• Maintenance of Treatment Area
o To check opening and closing list duties as necessary
o Cleaning of exam rooms between each client
o Cleaning surgery suite, laundry area, staff restrooms
o Restocking supplies as necessary
• Patient visits:
o Check-in clients and patients in a friendly manner
o Perform physical exams according to procedure
o Review flea treatment options and note any prescription needs
o Prepare necessary vaccinations, equipment and labs for Veterinarian / Technician and complete necessary paperwork
o Provide client education regarding nutrition, parasite control, vaccination protocols, spaying and neutering of pets
o Place catheters consistently and timely
o Calculate and administer vaccinations and other injectable medications
o Ability to monitor patients
o Complete blood draws as directed
o Collect samples as needed
o Administer laser treatment
o Ability to obtain vitals
o Enter any charges into IntraVet
o Prepare estimates
o Proficient in animal restraint with animals of all sizes
o Complete thorough chart notes
o Counsel clients regarding homecare and medication administration
o Perform other duties as assigned
Requirements
In the position of Veterinary Assistant II, you need to have the following:
• Good communication skills oral and written
• Excellent telephone manner
• Motivated self-starter
• Team player
• Organization skills
• Excel at customer service
• Genuine love for animals
• Must be able to multi-task
• Good computer skills are required; we use IntraVet, Qvue, RocketPacs, Internet search engines, Microsoft based programs any experience with these is considered a plus.
• Must be able to be on feet all—day
• Be able to lift 40+lbs

As a Veterinary Assistant II these skills are essential:
• Attention to detail
• Remain calm and respond quickly to a crisis
• High standards for patient care
• Communicate well with clients

11/01/2021

Primary Responsibilities
The primary responsibilities as a Licensed Veterinary Technician I (LVT1) include:
• Maintenance of Treatment Area & Work Areas:
o To check opening and closing list duties as necessary
o Cleaning of exam rooms between each client
o Cleaning surgery suite, laundry area, staff restrooms
o Restocking supplies as necessary
• Patient visits:
o Check-in clients and patients in a friendly manner
o Perform physical exams according to procedure manual
o Review flea treatment options and fill prescription needs
o Prepare necessary vaccinations, equipment and labs for Veterinarian and complete necessary paperwork
o Provide client education regarding nutrition, parasite control, vaccination protocols, spaying and neutering of pets
o Enter any charges into IntraVet
o Prepare estimates
o Counsel clients regarding homecare and medication administration
• Assist Veterinarian:
o Perform routine laboratory analysis including; hematology, serology, blood chemistry, urinalysis and process fecal samples
o Perform routine dental cleanings
o Administer oral drugs, colonic irrigation, wound dressing and fluid therapy
o Perform emergency procedures including; control bleeding, administer parenteral fluids and pharmacological agents under veterinary supervision, resuscitate with oxygen; establish open airway intubation; perform external cardiac massage; apply temporary bandage or splints; provide external supportive treatment of wounds; burns and heat prostration
o Fill prescription requests
o Take radiographs and send out for diagnostics
o Ability to correctly perform routine dental cleanings and charting
• Pre-Surgery:
o Check / make appointment for pre-op blood work within 7-10 days before surgery.
o Send pre-op blood work out to lab with blue, lavender and tiger top tubes – lab request Pre-op with PT & PTT option.
o Pull all surgery files
o Print and attach Surgery Consent Form to client file
o Make all pre surgery calls with pre op instructions and initial that call was made
• Surgery:
o Set-up the operating room
o Check surgical machines and equipment
o Prepare patients for surgery
o Administer anesthesia
o Monitor patient’s vital signs
o Recovery
• Post-Surgery:
o Call owner to update on patient’s progress.
o Complete any lab forms for send out diagnostics
o Put in charges
o Clean surgery suite
o Clean surgery equipment and sterilize
o Stock surgical supplies
o Complete post-op instructions for client
o Fulfill any go home medications
o Log controlled medicines
o Get patients ready for discharge
o Discharge patient with surgeon
o Make post-surgery calls within 2 days of surgery.
• Must monitor productivity and works through needed changes with Lead LVT
• Generates productivity from others
• Skilled at prioritizing work
• Perform other duties as assigned
Requirements
In the position of Licensed Veterinary Technician, I (LVT1) you need to have the following:
• Good communication skills oral and written
• Excellent telephone manner
• Motivated self-starter and team player
• Organization skills
• Excel at customer service
• Genuine love for animals
• Must be able to multi-task
• Good computer skills are required; we use IntraVet, Qvue, RocketPacs, Internet search engines, Microsoft based programs any experience with these is considered a plus.
• Must be able to be on feet all—day
• Be able to lift 40+lbs

As a Veterinary Technician I (LVT1) these skills are essential:
• Attention to detail
• Remain calm and respond quickly to a crisis
• High standards for patient care
• Communicate well with clients

10/22/2021

We are CLOSED Saturday 10/23. If you have prescriptions or food to pick up please do so before 6:00PM today. Otherwise we will see you Monday morning at 8:00AM!

10/18/2021

Happy Monday! Today kicks off National Veterinary Technician Week. Vet techs wear many hats, these are just a few of the roles thy may fill in the clinic! We will spend this week appreciating ours! Thanks Randee, Caitlin, Justine, Barbara, Riley, Kaitlyn , Isabella & Kahea!

Tomorrow kicks off National Veterinary Technician Week. Vet techs wear many hats, these are just a few of the roles they may fill in the clinic.

If you have a vet tech in your life, please tag them in the comments and tell them how much you appreciate them!

10/11/2021

Just a reminder! Any pets that want to see a GROOMER or visit BOARDING, will be required to have both doses of the Canine Influenza vaccine prior to November 1st! Call for your appointment today.. If you are up to date on your annual exam the flu shot does not require a Dr Visit! Schedule technician appointment soon!

NEW POLICY!! With an increase in K9 Influenza cases in the area we are taking steps to combat infectious disease. Beginning November 1, 2021 we will require K9 Influenza vaccines for Boarding and Grooming at Petcare Hospital & Wellness Center.

09/23/2021

Primary Responsibilities
The primary responsibilities as a Customer Service Representative I (CSR1) include:
• Telephone calls
o Take messages, attach message to patient record and place into Priority Client In-Box; write file / message details on the white board in the treatment area
o Direct calls to appropriate person
o Answer client questions where appropriate / find a technician to assist the client
o Take message and write up slip and pull file for Rx refills and place in the Rx to be approved file in the treatment area
• Scheduling Services
o Scheduling Doctor, Technician, and grooming appointments as well as surgical procedures
o Assist in client education
o Make pre-operative blood work appointments at least two days before surgery but no further than 10 days in advance of surgery
• Greeting clients and patients in a friendly manner
• Create new client files paper and computerized as needed
• Prepare files and all paperwork needed for appointments
• Intercom technician, veterinarian, or groomer of patient arrival or needed departure
• Keep clients informed if we are running behind schedule
• Scan products and charge out clients as appropriate, ensuring that clients do not leave without payment
• Present invoices and receive payments; all products and services are to be paid at time of service.
• Prepare vaccine / health certificates as appropriate
• Prepare patients records for next day appointments
• Retrieve and Checking-out medications – under direction of the veterinarian
• Check-out client purchasing pet food and supplies
• Perform opening and closing procedure lists
• Keep client contact information up to date, ensure all data is accurate and update records
• Update vaccination and health history in files
• Client communication:
o Handle miscellaneous correspondence
o Send reminder notices and recalls
o Complete reminder calls each day
• Maintenance of waiting room and reception area:
o Prepare cookies and coffee and keep the refreshment area clean, tidy and stocked
o Keep magazines up-to-date and tidy
o Perform daily cleaning and as needed cleaning of waiting area, reception area, staff lounge and public restrooms
• Assist clients
• Perform other duties as assigned
• Other responsibilities as a receptionist may include (usually during busy times)
o Assist technician by getting patient’s weight
o Check client into an exam room
o Attain patient history
o Reason for visit
o Assessment of patient
o Cleaning of exam rooms
Requirements
In the position of Customer Service Representative, I (CSR1), you need to have the following:
• Good communication skills oral and written
• Good customer service skills
• Good telephone manner
• Motivated self-starter and team player
• Must be able to multi-task unrelated tasks simultaneously
• Good computer skills are required; we use IntraVet, Internet search engines, Microsoft based programs any experience with these is considered a plus.
• Must be able to be on feet all day and be able to lift 40+lbs
As a Customer Service Representative, I (CSR1) these skills are essential:
• Organization skills
• Attention to detail
• Good computer and typing skills
• Communicate well with clients

09/23/2021

The primary responsibilities as a Customer Service Representative I (CSR1) include:
• Telephone calls
o Take messages, attach message to patient record and place into Priority Client In-Box; write file / message details on the white board in the treatment area
o Direct calls to appropriate person
o Answer client questions where appropriate / find a technician to assist the client
o Take message and write up slip and pull file for Rx refills and place in the Rx to be approved file in the treatment area
• Scheduling Services
o Scheduling Doctor, Technician, and grooming appointments as well as surgical procedures
o Assist in client education
o Make pre-operative blood work appointments at least two days before surgery but no further than 10 days in advance of surgery
• Greeting clients and patients in a friendly manner
• Create new client files paper and computerized as needed
• Prepare files and all paperwork needed for appointments
• Intercom technician, veterinarian, or groomer of patient arrival or needed departure
• Keep clients informed if we are running behind schedule
• Scan products and charge out clients as appropriate, ensuring that clients do not leave without payment
• Present invoices and receive payments; all products and services are to be paid at time of service.
• Prepare vaccine / health certificates as appropriate
• Prepare patients records for next day appointments
• Retrieve and Checking-out medications – under direction of the veterinarian
• Check-out client purchasing pet food and supplies
• Perform opening and closing procedure lists
• Keep client contact information up to date, ensure all data is accurate and update records
• Update vaccination and health history in files
• Client communication:
o Handle miscellaneous correspondence
o Send reminder notices and recalls
o Complete reminder calls each day
• Maintenance of waiting room and reception area:
o Prepare cookies and coffee and keep the refreshment area clean, tidy and stocked
o Keep magazines up-to-date and tidy
o Perform daily cleaning and as needed cleaning of waiting area, reception area, staff lounge and public restrooms
• Assist clients
• Perform other duties as assigned
• Other responsibilities as a receptionist may include (usually during busy times)
o Assist technician by getting patient’s weight
o Check client into an exam room
o Attain patient history
o Reason for visit
o Assessment of patient
o Cleaning of exam rooms

09/03/2021

We are taking a couple days to rest and refresh so that we can come back and care for your fur babies the best we can! We will be CLOSED Saturday Sept 4 through Monday Sept 6. We will open our doors at 8:00AM Tuesday Sept 7!

08/12/2021

Follow CDC Guidelines and keeping our staff and clients safe, effective Thursday August 12 we will required all staff and clients to wear a mask inside the building regardless of vaccine status. If you would like to remain curbside please let staff know up arrival or at the time of scheduling. We appreciate and insist on your compliance in order to come inside.