05/20/2025
Well a few things this morning about doggie day care and choosing the business you wish to entrust with your pet.... I have been to quite a few that iv'e found utterly incapable of delivering on the promise of caring for my pet in the manner I find professional in all facits... I have been self employed 35 yeas and have nothing but 5.0 ratings over this time, not to say that i've been prefect or had not made a few mistakes along the way but honestly people can forgive mistakes when there is accountability and responsibility taken for your poor decisions that lead to very bad situations for customers . I am not going to name the business at this point because after being told not to come back because of a comment left on Facebook that simply stated how the incident of losing a dog from within the facility actually happened ??? NOT SURE ,because there has been little transparency thus far or an explanation,to those of us who were using this company . THE CORRECT THING TO DO WOULD BE ? Take absolute responsibly for what has happened assuring your customers that this was an error on their part, the issue has been corrected and we are doing everything possible to rectify the situation. I might next reach out to all my customers to reassure them of the last statement . In the last month I've had the wrong dog taken out to me and watch through the glass at some young ladies sitting in a room scrolling on their cell phones ... Well just saying but when I drop my dog off I'd like to think that all eyes are on my dog when it is under the supervision of the day care center. It's pretty much an unregulated industry at this point so really anyone with an enclosed area and can hire young adults for 15 bucks an hour can take in as many dogs as they fit... I doubt that anyone in the facility even had the basic certification for K9 first aid... In other words. your leaving you dog with folks that have no real k9 skill set and lack the knowledge of how to care for your pet in the event of emergency... I also received messages stating there were issues of illnesses at the day care with other dogs so I may want to keep my dog home a few days ?? I will point out that I was only asked once time for proof of vaccines for my dog or rabies , another red flag, poor records ! Well made one phone cal to JM Pet Resort ..... I simply asked if there was any room for Jazmine, She replied I was just talking about you and where Jazzmine had been, Hadn't seen her for sometime.. They also asked if I was still going to east Bridgewater Vet and my specific Veterinarian and would it be ok to get updates from the hospital . Not long after my vet called me and informed me of the call by JM and was it ok to forward Jazmine's record.... TALK ABOUT PROFESSIONALISM ! It is a bit further for me but my dog is absolutely worth the extra effort and so is yours.
Hopefully the business takes this situation to make their facility safer and more professional in the years to come.. I learned many years ago that people do remember professionalism but it only takes one incident that people will remember and share when talking to their friends when asked about their interest in any business.
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