09/01/2026
As AI and digital tools reshape the energy industry, customer experience is changing with them.
At the Florida's Women in Energy Leadership Forum this week, rbb Executive Vice President, Partner and Energy Practice Leader Sandra Ericson will moderate a panel on the evolution of customer experience with Michael Doughty of Allconnect, Jenise Osani of OUC - The Reliable One, Abhijit Bhatwadekar of Chesapeake Utilities, Karen Sparkman of Tampa Electric and Allison Myers of HData.
It’s a conversation that reflects the work rbb does every day: helping energy companies navigate change, communicate innovation and build trust with the customers and communities they serve.
We’re looking forward to hearing Sandra’s takeaways from the discussion and the ideas shaping what’s next for customer experience in energy.