12/24/2017
To All Primal Pet Foods Consumers:
Through a recent product quality review process, we have determined that 5 specific Primal Canine and Feline Freeze-Dried Poultry Formulas were produced outside of our grind size specification of 1/8” which we have determined is the ideal size of ground bone to be fed to dogs and cats. The products in question were ground at 1/4” or 1/8” deviation from our specification.
As these products do not meet our precise specifications, we are requesting that these specific products and lot codes be returned to the Primal retailer at which the product was originally purchased for full credit. In the case whereby you are unable to return the product directly to the retailer, please contact our customer service team using the information below to process a product reimbursement.
Primal Customer Service: 866-566-4652 EXT. 2 or by email at [email protected]
Please refer to the attached list for the items in question.
We sincerely apologize for any inconvenience this may cause to you and your pet(s). FAQs specific to this issue can be found on our website: https://support.primalpetfoods.com/support/solutions/26000035159
Please contact our Customer Service Team with any additional questions, comments and/or concerns.
Best Regards,
Matthew R. Koss
President, Founder