06/23/2026
We just had one of the worst surrender situations to date.
- Person requests us to accept the surrender of a rat.
- We provide a surrender appointment time, but quickly cancel it within an hour due to an error in our system and promptly inform this person of the schedule change.
- Person completely ignores cancelation and comes anyway despite us telling them that there's nobody to receive the animal. Person replies with "I'll leave it on the porch if there's nobody around."
- We figure out a solution to receiving the animal, and this is how it arrives to us, in a tied-up plastic bag with no vent holes.
Note: The single rat is okay and is now in an appropriate enclosure until we figure out what to do next. Also, this person is definitely off our Christmas card list.
Sorry if we ruined your lunch.