07/21/2025
We try to keep our posts upbeat and fun, but lately we’ve been running into some repeat issues with no shows and last minute cancellations and feel it important to address them (and why they’re painful for us).
Up N Atom Dog Training is a very small business, in every sense of the word. We’re not a large scale operation with extra dogs to offset unexpected lost income. Our facility doesn’t offer overnight and high volume boarding — rather, the small number of overnight dogs stay in their trainers homes so they can have a stress-free experience, and our daytime numbers are tightly capped as there are only two of us training during the week.
Our overhead costs are high. A brick-and-mortar location is expensive to run between rent, utilities, payroll and insurance. We don’t cut corners on the equipment we provide to clients enrolled in programs. Our crates, enrichment equipment (treadmills, environmental props, toys, etc), and even the treats we use are high quality and expensive. We’ve spent a small fortune on appropriate flooring, dog runs and fencing, and the tools needed to keep everything sanitary.
This is a 24/7, 365 gig for us and we love what we do, and we want to continue to provide the best service possible without having to start making strict no shows and cancellation policies for boarding, daycare, and training.
This is all to say, please understand that our business depends on people showing up when they say they’re going to. We know that emergencies happen and plans change, but we have been experiencing an excessive amount of no shows and last minute cancellations recently that are hurting us significantly. We know this isn’t happening intentionally, but we hope that being a bit vulnerable and transparent will help people get their plans made and changes notified with proper notice.
We love you and your dogs, and want to stay afloat so we can continue to be there for you and the community. Thank you for your understanding and trust.
- Shaina
