LOL. Soap boxing- Top off your wine glass! business 101 about to play out! OK America! Let's put out the message of confusion one more time. I am a dog trainer, not a dog behaviorist. As I always explain to folks before they give me a long list of behavioral stuff they want me to fix... Like I tell them, I'm not that guy! I'm the guy that does "Sit, down stay OR ELSE!". This lady and her pitbull from Las Vegas signed a contract with me in April to train her dog for the August class starting end of July. I told her in April it was her choice between 25%-50% for a deposit and that I recommend that something can go wrong and rather you loose 25% instead of 50%, so do 25%. Dog to me had ZERO aggression during my evaluation! Also told her back in April as a reminder to get all the dogs shots updated if needed before coming in the August class. She tells me, they are Vegan and don't believe in giving there dogs shots. I reply, then I can't help you or train your dog without them. She says "Fine! I will get them". Last week I was notified of one of my camping mom's had passed away. So I was just not in the mood to deal with anything. Who would not feel the same way? She starts texting the same day I get the news about when is the next class going to be. I replied also by text. I will let you know in a day or two because we just had a death in the family and I may or may not push back my dog training to attend her services. She replies, But it will still be in August right? I replied, Ma'am give me a day or two as we just had a death in the family. Which she again text, so I will still be in the August class right because I don't want to be pushed back? I reply MA'AM seriously? Just give me a moment! I will get back to you ASAP! That still was not good enough and at 9:30pm on the same day as the text, she calls my phone leaving a message to call her back. So, I let Cathy handle her the next day because I was about to earn a very bad Yelp review! I wanted to cancel her contract. Cathy calls her last week and sets up the dates and times for her dog to be trained and dropped off. Lady calls back today asking for her non-refundable deposit back. Apparently, this dog attacked another dog and then wiped out a cat. So she put the dog to sleep and basically wants her money back because the dog could have been cured sooner than later and could have avoided the dog being put to sleep if I trained the dog sooner than later... LMFAO! What! Teaching your dog to sit, down stay, etc would not fix dog aggression?That's dog behavioral training stuff like Cesar Milan! Anybody see Cesar telling a dog to sit, down stay? ME EITHER! What she was describing to me now is dog behaviorist stuff! So Cathy is going round and round with her, then the rude part comes to play when she is for sure finally realizing she is not getting her deposit back! She says to Cathy "So this is how you are going to be?" Cathy replies, "Ma'am, Your contract says non-refundable for 25%-50% deposit and on page 3 as of last week David was going to cancel your contract because you would not leave him alone while mourning the death of a family member!" That's page three under harassing and thats why your are talking to me and not David! She replies "You know, word of mouth goes a long way!" Cathy replies" And we will tell our side of the story of your behavior as well if we need to defend our company!" Now this Bi**ch is trying to extort money from us with threats of word of mouth? What ever Karen! I have nothing to do with her dog being put down, she did not contact us before killing her dog while it was attacking a dog or killing a cat! IN FACT IN HER CONTRACT it has a check off list of what is wrong with your dog like jumping up on people, Checked she did, needs obedience training, check she does, dog aggressive or towards other people or animals. Check she does not! Bye Felisha! Crazy Karen! I always verbally make it very clear before signing the contract of what they are exactly getting for there money and what I can and can not do for your dog to include dog behavior adjustment! I am a dog trainer! NOT A DOG BEHAVIORIST! I guess "Thank you" for the $700 (50%) deposit! I warned her fare and square!