08/12/2025
What is the key takeaway from this fence's situation? A "lifetime warranty" fence is only as reliable as the manufacturer and the company that installs and supports it. This fence, which features a "lifetime warranty," has been deemed irreparable by the original installer, who also claims to be unable to provide the manufacturer's information. Interestingly, the homeowner contacted us after being referred, and although the fence was not our installation, we were able to identify a repair solution. Due to the fence's unique 30" tall privacy design, we will perform a customized repair in our shop. Although the repair will not carry a manufacturer's warranty, it is clear that the original warranty was ineffective. We will ensure that the homeowner receives a satisfactory solution. This scenario highlights our commitment to customer service, as we were willing to assist the homeowner after five other fence companies refused to even assess the issue. By taking on this challenge, we have earned a lifelong customer and the referrals that come with it.
Stay tuned… we will posts some before/after pics once we are able to get back and get this fixed to show the beautiful repair.