08/05/2026
Ears & Tails Mobile Pet Hygiene
***Terms of Service***
My goal is to provide a safe, low-stress, and positive grooming experience for both you and your pet.
By scheduling an appointment, you acknowledge that you have read and agree to the following Terms of Service.
• 1. Appointments
* Appointments are reserved specifically for you and your pet at an agreed time.
* Please ensure your pet is available and ready at the scheduled appointment time.
* If you anticipate being late, please contact me as soon as possible.
• 2. Cancellations & Rescheduling
* I kindly ask for at least 8 hours notice if you need to cancel or reschedule an appointment.
* If you need to reschedule, please reach out to me as soon as possible.
• 3. Travel Fee
* Ears & Tails proudly serves Hammond and the surrounding areas in and out of Tangipahoa Parish within a 15-mile radius.
* Appointments outside my standard service area are subject to a $15 travel fee, which will be discussed before your appointment is confirmed.
• 4. Payment
* Payment is due at the completion of your appointment.
* Accepted payment methods and price will be discussed when booking.
* Prices are subject to change if there are any adjustments to services. Any adjustments will be communicated before services begin.
• 5. Pet Health & Behavior
* Owners must disclose any known medical conditions, injuries, allergies, recent surgeries, or behavioral concerns before the appointment.
* For the safety of everyone involved, I reserve the right to refuse or discontinue services if a pet becomes excessively stressed, aggressive, or poses a safety risk.
* If a service cannot be safely completed, charges may still apply for the time spent and travel.
• 6. Vaccinations
* Pets should be current on recommended vaccinations and free from contagious illnesses.
* If your pet is showing signs of illness, please contact me to reschedule.
• 7. Matted Coats
* Heavy matting can cause discomfort and may hide existing skin conditions.
* If matting prevents a service from being completed safely or humanely, I may recommend alternative care or discontinue the service.
• 8. Nail Trims
* While every precaution is taken, nail trimming carries a small risk of cutting the quick, especially if nails are overgrown or have dark pigmentation.
* If this occurs, a styptic product will be applied to stop the bleeding.
• 9. Owner Responsibility
* Owners are responsible for ensuring their pet can be safely handled.
* Children should be supervised and kept away from the work area during the appointment.
* Please inform me of any special handling instructions before services begin.
• 10. Satisfaction
Your satisfaction is important to me. If you have any concerns about your appointment, please contact me within 24 hours so I can do my best to address them.
• 11. Photo & Video Release
I love sharing the adorable pets I have the privilege of working with! During your pet's appointment, I may take photos or short videos of your pet before, during, or after their service.
These images may be used by Ears & Tails for promotional purposes, including social media, advertisements, and other marketing materials.
No personal information, such as your name, address, or contact information, will ever be shared without your permission.
If you prefer that your pet's photos or videos not be used, please let me know before your appointment, and I will happily honor your request.
• 12. Right to Refuse Service
Ears & Tails reserves the right to refuse or discontinue service at any time due to safety concerns, unsafe working conditions, aggressive behavior, repeated missed appointments, or failure to comply with these Terms of Service.
Thank you for trusting Ears & Tails Mobile Pet Hygiene with your beloved pets! I appreciate your support and look forward to helping keep your furry family members happy, healthy, and comfortable.
