09/02/2026
⚠️ IMPORTANT POLICY CHANGE ⚠️
I've mentioned before that in building your own business, you learn some lessons along the way. Unfortunately, I had to learn this lesson one too many times that I now have to add an amendment to my cancellation policy.
This policy is effective immediately and will affect vacation Drop In/Walk clients, Bed & Breakfast clients, and Overnight clients.
The new policy states:
"LAST MINUTE CANCELLATIONS: I have a confirmation window of 2-3 days before I'm scheduled to start services. This is when I typically reach out to confirm dates, start and end times, and remind you of your balance owed. If I reach out to confirm within this confirmation window and you have either
1.) failed to let me know my services are no longer needed,
and/or
2.) you cancel my services after I've already received confirmation from you,
these situations will be considered last minute cancellations. Due to the inconvenience, you will be responsible for paying 50% of your balance that was still owed to me. This payment, or arrangements with me, must be made before any future services will be offered to you."
📆 Yes, I've had these situations come up and in the past, I have been more than gracious in my understanding. However, I now realize that it's not just unfair to me, but it's also unfair to my other clients. When you book with me, I am tailoring my schedule to your pets needs. Sometimes that requires me telling another client that I am not available for their pet since I already have you booked.
😑 I hate that I even have to create such a policy. So please, just be mindful going forward.
***Photo of my Athena for tax purposes***
