02/17/2026
Never in my life have I gotten into a yelling match with a client over the phone. I guess there really is a first for everything. So, I guess this needs to be addressed.
****Cancelation Policy*****
I require 24 hour notice of cancelation or appointment change or you will be charged the full amount for missed appointment. Period. No way around it. I'd charge my own family. Why, you ask?
If I have 3 no shows in a week, at an average of $70 each, that is $10,290 a year that I lose. I've had 2 just today. In a month that I'm booked solid. Had I had enough notice, I might've been able to fill the spot. It is disrespectful to me and my other clients.
It could also mean the difference of this shop staying open or closing the doors. If you can think of another solution, I'd love to hear it.
****Returning Calls or Texts*****
I am closed Sunday and Monday. I am trying to leave the work phone at the shop so I can spend more quality time with my daughter. I answer calls and texts in the order they are received. I will text available appointments but then I need to wait a bit to hear back. My apologies when responses are delayed. I am just one person doing it all. And again, I'm closed Sunday and Monday. Please don't yell at me when I didn't answer, or got back to you late on a Monday night. My daughter deserves every ounce of time I can give her.
****Ending of Rant****
All this to say, I absolutely love this shop and providing care for your pets. I couldn't imagine doing anything else. Thank you for your patience, kindness, and continued support. I will continue to offer exceptional care with open communication as long as you'll let me. But, if you feel the need to yell and berate me, please find someone else. My time is too valuable and I need to keep my energy clear for those that respect me and my business. β€οΈ
Edit to add: I don't mind y'all sending the reminder texts at all. Sometimes I need it. Life does get busy. Just thank you for not being mean about it. βΊοΈ