Poodle Town USA

01/23/2026

Poodle Town USA would first like to sincerely thank our customers and community for the overwhelming support and kind messages we have received.

Following a recent news segment earlier this week, a number of inaccurate claims and misleading statements about an incident at our business have continued to circulate on social media. Until now, we chose not to publicly respond in an effort to prevent further escalation or embarrassment for the individual involved.

However, due to the continued spread of misinformation and false allegations regarding the treatment of a customer and her fur baby, we feel it is necessary to clarify the facts and provide transparency about what actually occurred.

Poodle Town USA maintains that the claims being made about mistreatment are untrue. To support this, we are releasing video footage that accurately reflects the events in question and clearly demonstrates how the situation was handled. Our intention in sharing this information is solely to set the record straight and protect the integrity of our business.

We are disappointed that the initial news coverage did not include a full review of all available facts, resulting in a one-sided portrayal of the situation. Since that time, our business has been subjected to ongoing harassment and defamatory statements online.

Poodle Town USA remains committed to professionalism, respect, and the highest standards of care for our customers and community. We appreciate those who have taken the time to seek out the full story and continue to stand by us.

01/20/2026

Good Evening Poodle Town family,
It has come to our attention that KMPH Channel 26 is preparing a story involving Poodle Town USA related to a recent grooming visit.
During this visit, a new customer brought in a dog that requested a nail trim. We trimmed the nails and the pads. We also tried to trim up and fix a home grooming job. While our staff attempted to carefully address the dog’s condition, a minor cut occurred. We immediately apologized to the customer, issued a full refund, and covered the cost of the dog’s veterinary care.
The safety and well-being of pets is our highest priority. Grooming animals can present challenges, even when handled with care and experience, but our team always acts with compassion and good faith. In this instance, our staff took responsibility and acted promptly to ensure the dog received proper care.
We are deeply disappointed that this isolated incident—despite being addressed responsibly—has led to ongoing public accusations that do not reflect the full context or our long-standing commitment to animal care.
Poodle Town USA has proudly served our community for over 40 years. Generations of pet owners have trusted us with their animals, and we have always treated every pet as if it were our own. We stand by our employees, who consistently demonstrate professionalism, kindness, and dedication to the animals in their care.
We welcome fair and balanced reporting and hope that any coverage reflects the full story and our decades-long record of service to the community

10/07/2024

06/28/2024

Good morning Poodle Town Family. Our dear friend and customer Mell's Mutts is in dire need of donations. If you are in the position to help out please do. This agency does so much for animals it's unreal. It only takes a second to donate and it helps so many. Thank you all!!!

02/24/2024

Poodle Town USA doesn't sell anything online. Someone is using our name and image. We don't accept any payments online. It's unfortunate that some people have already been scammed. If you can share this post we would appreciate it. Have a great weekend!!!

02/23/2024

Poodle Town USA DOESN'T have a website. Please do not pay for any services online.