10/13/2026
An Update Regarding Our Customer Phone Support Hours!
We want to share an important update about our phone support schedule—and be completely transparent with you about why we are making this shift.
Starting this week, our live phone support hours will be:
Monday – Friday: 10:00 AM – 12:00 PM PST (1:00 PM – 3:00 PM EST)
Why are we making this change?
We want our communication to be as efficient and effective as possible. As a growing brand, keeping a 24/7 call center standing by is not practical, and generic AI bots simply will not cut it.
Our products deal with real-world scenarios, and feline behavior cannot be modeled or predicted by an algorithm. Troubleshooting requires a real human who can listen, analyze unique behavior patterns, anticipate unexpected situations, and record every detail accurately.
Furthermore, 99% of technical support inquiries require hands-on troubleshooting—such as inspecting MAC addresses, reviewing diagnostic videos, and analyzing photos. An AI bot cannot evaluate hardware or interpret unique behavior, but a dedicated human support specialist can.
How to get help efficiently:
During Phone Hours (10 AM – 12 PM PST): Call us directly for live assistance with a real member of our team who will take the time to hear your situation.
Outside Phone Hours: Leaving a voicemail or emailing us directly at [email protected] with your device‘s MAC address, photos, or a short video of the issue (or behavior) is the fastest way to get back on track. Our support team will carefully review your visual evidence, log the situation, and follow up promptly.
Thank you for your understanding and continued support as we focus on delivering genuine, human-led support tailored to real situations.