06/03/2026
Important Garmin Dog Product Policy Update 🐕
(We don’t agree with Garmin’s decision on this policy change, but we will do what we can to help our customers through it.)
Garmin has announced: Effective June 30, 2026, they will no longer allow dealers to handle non-warranty repairs or exchanges on dog products (collars & trackers). Garmin would like all non-warranty service after that date to go directly to them at 800-800-1020.
What this means for you:
• Warranty and out-of-box issues → Give us a call, we can still handle these for you.
• For Non-warranty repairs → Garmin Requests Customers Contact Garmin Directly @ 800-800-1020
• VIP and Paid Leader of the Pack Members:
Our Leader of the Pack Membership program is built around the expectation for us to go above and beyond when problems arise, and give a premium experience. Many of our members have shared feedback that this higher level of support is exactly why they invest in the program, We will continue making sure you’re fully satisfied when problems with your gear arise.
This Garmin policy change, will limit some of our direct options for customers, however our commitment to this program and our VIP members remains unparalleled. We will work hard to develop and find new solutions that work for you, so you continue receiving the VIP treatment you have come to expect and deserve from this program and keep your dogs in the woods.
If you’re one of our current Leader of the pack members, Rest assured— We’ll personally find a solution that works for you through this process change, whether we need to bring back our Loan program or we have to replace your gear with new stuff. You pay each month for us to find a way and keep you hunting.
If you have been thinking about Joining? Now Might Be the perfect time to Join us with these changes on the horizon! For a limited time, If you sign up for our 1-Year Leader of the Pack Membership before June 30th, we’ll grandfather in all your past Double U purchases so all your equipment is covered under our VIP Insurance Program. That way when your stuff Breaks, we will cover you gear (Deductables apply) Also month you’ll also receive the free gifts, discounts, Give-aways and other exclusive benefits that this program offers every month. For example.. Just Last month for May, Every paid member got a 20 dollar Store Credit added to their account for a May gift. Not too bad of a Deal when the program only cost 21.95 per month.
Father’s Day is just around the corner. Interested in joining? 👉https://www.dusupply.com/double-u-exclusive-membership.html
