01/08/2026
As any pet owner knows, the time when you are asking yourself ‘is this an emergency, or can this wait until the morning?’ often pops up at the worst time. You may lack reliable transportation, funds may be an issue for you, or you may be physically unable to lift your big dog into your car by yourself to even get them to the hospital. We have sought to provide a solution for clients who may not need to come in for an after hours appointment, and relief for the hard working DVM’s and technicians that work well into the night after seeing appointments all day.
Introducing VetTriage! A compassionate, timely, and very knowledgeable telehealth service. (https://vettriage.com/)
Due the ever changing needs of the valley we service, we are very excited to announce we will now be partnering with VetTriage. As many of you may be aware, there has been a dramatic shift in supply and demand in the veterinary field. The shortages of DVMs and staff are even worse in small towns and in large animal care. The closest emergency clinic is over two hours away from Ellensburg, and making the trip to either Pasco or Seattle in winter conditions can be dangerous. Couple the lack of emergency services available with the fact that people own more pets now than they did 20-30 years ago, and you can start to see the issue our Veterinarians face. This reality has led to a large increase to the number of calls we receive after hours, for both genuine emergencies and non emergent issues.
Because we value the mental and physical health of our veterinarians and staff members alike, we have decided to team up with VetTriage, a convenient and affordable after-hours veterinary video telehealth platform. For a flat rate fee of $50, the VetTriage veterinarians assess your pet on video (or over the phone if video call is not an option) to determine whether or not what you are seeing is truly an emergency before contacting the on call doctor. If an emergency visit is not warranted, they will give you home care instructions and send our hospital an email summary of your case so we can keep your pets record up to date. If they recommend immediate care, they will contact the on call doctor on your behalf.
There are some obvious situations like severe colic, large lacerations, etc, where the consult and fee is bypassed and our on call doctor is immediately contacted by VetTriage, but for the vast majority of calls that come in after hours it will be more than enough to get you the care and answers you need. Are you unsure if that candy your dog just ate is going to cause any problems later? Do you have some left over pain medication from a different animal and want to know if you can safely give it to another pet? VetTriage has you covered.
Another new development in after hours animal care in our county is that Dr. Val Hedrick of Mount Stuart Animal Hospital and Dr. Kaylin Wells of Bless this Pet Clinic will join us & Ellensburg Animal Hospital to provide after hours care. Their doctors will see after hours emergencies at their locations when it is their turn to be on call. This new community coalition addresses the shortage of vets taking on call, which has been a bigger issue the last couple of years.
Note: our 4 doctor rotation has not changed, and Valley Vet hospital will be responsible for 50% of the on call time, as it has been in the past. Thank you so much for your support during these challenging times, and we look forward to serving you at Valley Vet & Cascade East!