02/12/2026
Hi friends,
Over the past few weeks we've noticed an increase in the number of clients who have not been prepared to collect their dogs in a timely manner. As a reminder, we are a one-on-one, personal appointment salon. We do not have the facilities to kennel dogs for an extended period of time. Having extra dogs in the building often creates extra noise and distractions for both our staff and other client dogs. Additionally, we typically build in time to each appointment specifically for the checking in and out of dogs and having discussions with their humans. Picking up your dog late often interrupts another client's appointment.
Our service agreement clearly states that dogs must be picked up within 30 minutes of completion. We almost always give a 15 minute warning via text. In essence, you have 45 minutes to collect your dog, more than enough time to finish up any tasks you were in the middle of and travel to the salon from any part of town.
Our service agreement also states that late pick-ups will incur an extra fee of $1 per minute, per dog after 30 minutes. While we very rarely end up charging this fee, or reducing the amount significantly, we feel that we are forced to implement it across the board going forward. Repeated late pick-ups may result in refusal of future services.
If you know that you might have a schedule conflict, PLEASE just let us know. We may be able to accommodate your dog for extra time, or will reschedule to a time that works better for all of us.
Thank you for your understanding and patronage. We love our canine pals, and want to maintain an environment that is safe and as calm as possible for everyone.