Smart Retract promises to provide smart, retractable products that have a fine balance of durability, ease-of-use, and style that will be unmatched by any other comparable products on the market. It is understandable in today's society of social media usage to use Facebook as a means to contact us. However, we would like our page to remain a social center. If you have any questions about products or promotions, please visit our website. If your question cannot be answered on our website, contact our Customer Service directly. By contacting our customer service directly, you will get a much faster response, usually within a few hours.