03/26/2025
Please read, we are getting more and more calls from people that we have not seen in years or people we have never seen.
We are accepting new clients and would gladly get you set up, but an emergency is not the time to build or repair your relationship with a vet.
Our emergency/after hours services are for our current clients only. This means you’re paid up and we have seen you for something routine in the last year.
Please be respectful of this, we are happy to come and provide emergency services for our current clients, but with only two of us we are splitting call 50/50 and Dr Harris is on call 24/7 for reproduction and it’s an unfair ask to not only cover our clients but anyone who calls. That’s being tied to your phone and leaving your family/plans, not being able to go away for half the year or more Please be considerate, we are human andd deserve to be treated as such.
🚨Emergencies! 🚨Please take the time to read this post.
First PLEASE only use the emergency line for emergencies ONLY! This means there is immediate danger to their welfare, lots of blood, choking, colic, major poor life decisions that horses like to make etc NOT routine non-urgent questions. Please hold all other questions, requests until normal business hours. If you call/text/email non-urgent requests, please know they will not be addressed until the next business day.
We are on call 24/7/365 for over 1000 clients, many with multiple animals. So if it isn't urgent please be respectful of our time after hours. Even after hours we are never "off," we can get called out and away from our families and plans at any moment, and this happens multiple times a week. Again, texts, emails and our regular voicemail is not monitored after hours.
Our policies
1. Emergency services are reserved for our CURRENT CLIENTS ONLY, this means we have seen your horse/goat for a ROUTINE visit within the last YEAR and there is no outstanding balance over 30 days.
2. There is an emergency fee associated with after-hours calls
3. As always payment is expected at the time of service
4. CALL for emergency service, again texts, email and regular voicemail is not monitored after hours.
5. Calls made to the emergency line for non-emergency questions are subject to a consultation fee.
We pride ourselves on being there for our clients and are always willing to come help in emergency situations, this is why even when Dr. Harris is away we make sure to have someone working for you.
In order for us to provide the best service we can we need to time spend with our family and be "off" as much as one can be while on call, so again please be respectful of the time afterhours and hold non-urgent things until the next business day. This industry is extremely difficult and there are fewer of us to go around these days.
Some situations may not be black and white as far as urgent or not and that's ok. If it's bad enough you're questioning, it's bad enough to call and talk to us.
We would love to help prepare you for emergencies and make sure you have basic supplies and medications on hand just ask or we can have a chat about it next time we are out for a visit. Prevention and preparation help everyone in these situations.
We LOVE taking care of you and your animals and want to continue to do so for years to come, thank you for your help and respect.
Dr. Harris
