09/30/2023
Okay, folks. Itās unfortunate I even have to type this out, but here we go.
If you have a mount here and you have NOT heard from us; it is NOT done. We are behind on our log from due to things out of our control - slow turn around times at tanneries, slow shipments of forms, and one of the BIGGEST manufacturers of the glass eyes went out of business all factor in to this.
Our short turnaround time relies solely on TIME IN THE SHOP. When we are stuck on the phone; work is not getting completed. When people are sending constant messages wanting to know āwhen itāll be done,ā it takes away our time in the shop.
On average, we are getting messages/phone calls adding up to 1-2 hours a day asking about updates which adds up to around 8 hours a weekā¦which is a FULL work day to most folks. In a full day, when we are able to mount things, we can do approximately 3 standard shoulder mounts. We are getting behind approximately 12 mounts a month dealing with these calls and messages that are unnecessary. This is time that could be better spent getting things completed in the shop, if we could be left to do our job.
The first phone call or text message asking about the status of a mount will be a freebie. Any additional phone call, text message, or Facebook message inquiring about the status of a mount, in which we have not called you about yet, will automatically incur a $25 fee per call/message. Three times and you will be moved to the end of the line or you can come pick up your antlers/horns, hide and form. Do not expect your deposit back as it went to our time to take care of your skin, tan your skin, and order your form.
We assure you, we want your mount done just as much as you do. We are not holding your animal hostage for the pure joy of making you wait. Thatās obviously not how money is made.
We also ask that you have some patience during hunting season. We are working 16-17 hour days RIGHT NOW while also trying to raise children. Raw skins coming in take precedence over hides that are tanned and waiting to be mounted. The previous year, YOUR skin took precedence over other folksā mounts getting done as well.
I also want to add that we really truly appreciate our patient customers that are so understanding, you folks make our job worth doing. We always strive to give the best quality mounts possible and when we are not rushed it makes the mounts turn out even better.
Thank you all and I hope everyone has a great day!
(Yes we used with permission this statement but changed wording that fit us)