08/24/2026
IMPORTANT — PLEASE READ ❣️
Hi everyone!
Lately, we’ve been experiencing a big increase in last-minute cancellations and no-shows. We understand that life does get busy but we’d like to kindly remind you of our cancellation policy—and explain why it’s in place.
We are an appointment-based business, which means we rely on scheduled appointments to keep our doors open. Just as you depend on us to be there for your pet, we depend on you to keep your appointment. When we receive last-minute cancellations or no-shows, we’re unable to fill those time slots, resulting in a loss of income for the groomer you were scheduled with.
We truly don’t like charging for services we haven’t completed, but as a small local business, it’s sometimes necessary—because missed appointments add up quickly. We are human too, and we understand that unexpected things happen. We assess cancellation fees on a case-by-case basis.
That being said, we now have to be more strict about our cancellation policy, and this change will be permanent.
Cancellation/No-Show Policy for Grooming:
50% of your scheduled service fee will be charged for cancellations made with less than 24 hours’ notice or for missed appointments.
This fee will be invoiced via email or text on the day of the missed appointment and must be paid before scheduling a new one.
After three no-shows without notice, we will no longer be able to book future appointments.
To help you keep track of your appointments, we
send appointment reminders via text 24 hours in advance, provide reminder cards at checkout, and send email reminders through our app.
We do everything in our power to help you stay informed.
Thank you so much for your understanding and continued support!
(And to our many wonderful clients who consistently respect our time—thank you! 🩷🩷🩷)