Upper Peninsula Veterinary Service & ThunderPaws Boarding

Upper Peninsula Veterinary Service & ThunderPaws Boarding Upper Peninsula Veterinary Service is a mixed animal veterinary service, providing routine and emergency care with ThunderPaws boarding service on site

There's been A LOT of rumbling the past few years about veterinary accessibility after-hours for urgent/emergency care.....
05/29/2026

There's been A LOT of rumbling the past few years about veterinary accessibility after-hours for urgent/emergency care...& here in the UP it is no different. Most offices require active client status to be eligible for emergency service for multiple logistical reasons.

But...
2wk ago today we were having dinner with friends and received a call about a dog who had been shot. Caller was local but dog didn't have a vet. We agreed to see him and assess the situation.

Story goes--dog got startled by a loud noise, took off & neighbor shot him for being on his property. Don't know if that's true or if the dog was in his chicken coop causing chaos but... dog not walking on a rear leg and clearly wounded.

I recommended taking a rad to evaluate bone and see if what I was feeling was indeed the slug. Bone intact and slug close-ish to surface. I recommended we knock him out, clean his wounds & try to fish it out. Owner agreed that was best. Try as we did, it kept tracking back on its entrance path. To avoid further injury after 30min we stapled him up and started him on pain meds and antibiotics with a plan to remove staples and update his Rabies, as he'd never had one, the following Wed.

Now here's the best part, after giving an estimate before we started and the owner agreeing to it, he tells me as we're getting ready to send him home, he only has a portion of it.
Never met the guy, don't know the dog. I'm now thinking, I've just left my night with friends, to not be compensated for my time, the radiology equipment, medication for sedation, instruments, go home meds...
I smile, and say 'All good, just pay me the balance when we remove the staples-- it will be ~$X.'

And guess what...?
He didn't show. He didn't call. He didn't come for the staples to be removed. He didn't come and take care of his balance...
He had no intentions of coming when he agreed to the follow up appointment. He wasn't ever planning on coming, which is why he so badly wanted that Rabies vaccine that evening.

And this happens way too often! I bet if you asked, it is 1 of the top 5 reasons vets no longer do after-hours calls. Because they give & give & give their time, their family-friend time, their entire personal life away to people who don't appreciate it--again & again & again... and it is just expected 'because you do this job because you love animals.'

Think about that for a little while...
That IS why many private practice vets turn their calls over to answering services & refer you to emergency hospitals.
Because this is an all to often occurrence.
It is exhausting, maddening & heartbreaking to not be appreciated...
So... if you are lucky enough to still have a local vet who provides after-hours Veterinary care--take care of them, because if you don't, there will come a day when they are forced to take back their time...& then what...??

Dear clients--if you have an EMERGENCY...Do NOT: Facebook messenger me privately or at Rusty Belle Farm; these are my pe...
05/16/2026

Dear clients--if you have an EMERGENCY...

Do NOT: Facebook messenger me privately or at Rusty Belle Farm; these are my personal accounts and should not ever be used for veterinary access.
Do NOT: email, I don't check it outside of business hours.

Call 906.399.2043, listen to the message, follow the prompts.

Guess what time of year it is??As a general reminder:If we're on farm calls for the day the voicemail will say so. If yo...
05/14/2026

Guess what time of year it is??

As a general reminder:
If we're on farm calls for the day the voicemail will say so.
If you have an emergency, when leaving a message be sure to say it is urgent.
Non-urgent matters like scheduling, will be called back on our next in office day.
There are weeks where we may be scheduled on the road 2 days sequentially. Messages are not deleted until we call you back.
Although convenient, email is an unreliable form of correspondence--Please just call.
Appointments for wellness exams are scheduling into June and for surgery end of June. Please don't let your annual wellness expire before you get your pets on tick protection!
As mentioned below, we do now have an online store, so you don't have to track us down for picking up meds!

PSA: reminder all agricultural properties including those around Upper Peninsula Veterinary Service & ThunderPaws Boardi...
05/12/2026

PSA: reminder all agricultural properties including those around Upper Peninsula Veterinary Service & ThunderPaws Boarding & Rusty Belle Farm are private but DO NOT need to be posted as such. Unless you gain permission from the property owner leaving the roadway & entering onto it to pick apples, asparagus, mushrooms, flowers, hunt, take pictures, etc is committing recreational trespassing. The 'road right of way' is only for maintenance by those who do it-- not public access. Pls don't do it...

I've received several Facebook friend requests to my personal account from clients in the past few weeks...Pls don't be ...
05/10/2026

I've received several Facebook friend requests to my personal account from clients in the past few weeks...
Pls don't be offended that I didn't accept. Because once I do, the lines of our relationship become blurred-- it is forgotten that there's more to me than vet med. Business related message end up getting sent to my personal account outside hours...
If you want to know what's going on with me when I'm not at the office, you can follow Rusty Belle Farm for a glimpse of all the other happenings in my life...
But again, the farm page should not be used for matters needing attention by Upper Peninsula Veterinary Service & ThunderPaws Boarding.
Thanks for your understanding!

UPVS update:Currently we're scheduled out 6wk for surgery and 4 for wellness appointments. We daily hold slots for same ...
04/24/2026

UPVS update:

Currently we're scheduled out 6wk for surgery and 4 for wellness appointments. We daily hold slots for same day urgent care/emergency cases.

•If you have plans to board your pet or send your horse to the trainer, please don't wait until the week of to call to get their vaccines caught up.
•If you've just given your last dose of tick protection please don't let your tick coverage lapse!

With the break in the weather, we have also started scheduling farm calls, which will take us out of the office at least 1 day per week.

We know our in office availability has sometimes made it extremely difficult for clients to pick up meds during our business day. We are hopeful our online store can alleviate those inconveniences.
https://upvs.myvetstoreonline.pharmacy

HAPPY SPRING!

04/22/2026

https://upvs.myvetstoreonline.pharmacy

Good WEDNESDAY morning!!
We most certainly have entered into our busiest time of the year--likely you have or will be too! And figuring out how to get to us during business hours, isn't aways easy--so we have a way for clients to eliminate a stop.
UPVS now has an online store--order your tick prevention, dog food, grooming supplies and have them delivered!
Click the link and it will take you there--questions, give a call & we can help walk you through it!

These are the things that keep vets up at night...Yesterday, I had a client 'disappointed with my response time' in rega...
04/17/2026

These are the things that keep vets up at night...

Yesterday, I had a client 'disappointed with my response time' in regards to her concern...

No surprise, cases don't always read the book and I needed to do a specialty consult about hers. But before she left her appointment we had come up with a plan, which included a follow up call from the owner with a progress report.

The owner's follow up voicemail message on Monday said, dog's situation was not better but worse and wondering what I had found out with my consult. I emailed her, thanking her for the reminder to reach back out as I had not heard back after leaving my voicemail message a few weeks back.

After my Tuesday consult, I called both Wed & Thursday to discuss her case. The owner travels, so thinking she might be out of the area, I also sent an email. She responded Thursday evening, thanking me for my messages but was disappointed with my response time as she felt her case was urgent. She'd been seen for a second opinion this week. And, she's within her rights to do so...

BUT, part of the plan was monitoring and follow up. This was a non critical case. When I saw her, patient was extremely stable--happy, eating, not distressed, painful or depressed. And that stability absolutely could have changed over the last few weeks, but that was not left in the message Monday. Had it been, her case would have gained a higher priority and she would have been offered a same day appointment to follow up on her concern.

Vet-med by definition is an every day triage. Daily, I am given an alloted amount of time. In that time, I will have emergency, urgent, surgery, non-routine and wellness cases that need my attention. I have to interpret radiographs, call and go over abnormal labwork, preform in-house diagnostics and discuss how your bed buddy has a tick borne disease and the importance of year round protection, fill prescriptions, complete charts, discuss end of life, etc. And...sometimes I have short comings.
Because I'm human. Because there are only so many hours in the day. Because I'm at the mercy of someone else (to call me back, process the pathology report, etc.). Because...

But having a client outright say that she's disappointed in me, is humbling. Veterinarians hold themselves to extremely high standards... which is why things like this keep us up at night--wondering how we could have done it better?...or if we did enough?...or...? Or, if we did all we could & just have to live with the fact we can't make everyone happy...
Before you say/write something you can't take back, to please 'practice the pause'...

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11138W Tanquay Road
Cooks, MI
49817

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