06/16/2026
Four hours on the phone every day doesnât sound like muchâuntil you do the math. Over the course of a year, thatâs 1,460 hours. Thatâs more than 36 full-time workweeks, or nearly half a year of productive time. Time that could have been spent training dogs, coaching owners, developing employees, creating content, improving systems, and growing the business. The phone doesnât just cost timeâit costs opportunity. Every hour spent answering repetitive questions is an hour not spent doing the work that directly benefits the dogs and families who have entrusted us with their training.
With that being said, we are truly sorry if we missed your call, text, or failed to connect when expected. We understand how frustrating that can be, and we never want anyone to feel ignored. The reality is that we are a small team, and our highest priority has always been providing exceptional care and training for the dogs currently in our program. While we do our best to respond to every inquiry as quickly as possible, there are times when weâre on the training field, working hands-on with dogs, coaching clients, or caring for animals, and those responsibilities must come first. We care deeply about every person who reaches out to us, but we care even more about delivering the quality of training that our clients are paying for. We sincerely apologize for any inconvenience, appreciate your understanding, and hope to have the opportunity to earn your trust moving forward.
