06/13/2025
**A Message to Our Clients — Respect Goes Both Ways**
I’m truly disappointed to be making this post, but unfortunately, a situation today has brought to light an important reminder.
We had a client no-show for their appointment. When we called to confirm if she was still coming, she informed us that because she didn’t put a card on file, she assumed the appointment wouldn’t be kept. I politely explained that our system sends multiple reminders and cancellation opportunities prior to the appointment—none of which were acknowledged. She mentioned she deleted the texts.
Please understand: when you book an appointment with us, you're reserving a professional’s time. Our groomers and staff work hard every day to provide a smooth, safe, and caring experience for both pets and their owners. No-shows, especially without any communication, hurt small businesses more than many realize—not just financially, but mentally and emotionally.
This is exactly why we require a card on file. It **is not** charged unless a last-minute cancellation or no-show occurs. We believe this policy is fair and necessary to protect the time and effort of our team.
After our call, the client said she would bring a check to cover the no-show fee, which I appreciated. However, upon arriving, she told one of our groomers that her son was on his way with the dog and to "do what she could" with the time left. Our groomer kindly explained that we couldn’t accommodate the pet outside the original appointment time, especially after she had confirmed she wasn’t coming. The client left upset.
Shortly after, her son arrived, driving dangerously fast into our driveway. When I stepped out to greet him, he asked for a business card, then informed me we wouldn’t be getting their business anymore—before spinning out of the driveway and damaging our property in the process.
Let me be very clear: we always strive to treat our clients with kindness and respect. We understand life happens, but **communication is key**. A simple phone call or message to cancel would have completely avoided this situation.
This business is not only where we work—it’s also our home. We ask for the same basic respect we offer every single day. We’re here because we love animals, and we care about the people who trust us with their pets. Please treat our team, our time, and our space with the respect they deserve.
Thank you to the clients who consistently support us, communicate with kindness, and make this job worth doing every day.
Attached is a copy of the review that was left on my page from her “son” who tore up my driveway.
