08/05/2026
Another reminder, yall, that last minute cancellations actually tank small businesses. Emergencies or things that come up that are out of your control are one thing, but cancelling last minute because of any other reasons are unacceptable.
I’ve had so many already this month, that I’m upside down and too far behind to where I don’t know if I’ll be able to make what I need for the month. Please stop doing that.
In my paperwork, it actually states that I require a deposit, but I never enforce that for fear of inconveniencing y’all, but the problem is that I end up being inconvenienced by the last minute cancellations or the no shows. Y’all, this is how I pay my bills and feed my child. Please think long and hard before you do this to small businesses. It really does hit us hard.
From right now going forward, a NON REFUNDABLE deposit is required for bookings longer than two nights. 25% of the total cost for boarding will be due and it is absolutely non refundable. It WILL go towards the cost of boarding though.
So if your total is 100.00, you will pay 25.00 up front and you will not get that back no matter how soon you cancel. Your total when you pick up will be the remaining balance of 75.00
If your total is 350.00, you will pay 87.50 upfront and that is non refundable. When you pick up the balance will be 262.50 and so on. But 25% of the total will be due up front and it’s non refundable. I hate doing it but I have to start protecting myself y’all because I won’t be able to stay open if I keep just allowing people to do this. I’ve lost HUNDREDS just this month from this. It’s devastating to my business.
ALSO - if you are a serial last minute cancel client, I will not be taking you any more. As a business owner I have the right to refuse service to anyone for any reason. I’m not going to keep putting people on the schedule after disrespecting my time and business again and again and again. Enough is enough.
Please keep this in mind for:
Groomers
House cleaning services
Hair appointments
Nail appointments
Tattoo appointments
Lash or Botox appointments
These are people out here working to provide for their families. Something to think about.
Thank you all for understanding and supporting me. I still love this job and these dogs even on the really hard days when I want to give up. I appreciate you all ❤️ 🐾
