08/26/2025
The Pooch Parlor & Spa Policies and Procedures
Your pet is very important to us here at The Pooch Parlor & Spa. We will make every effort possible to make your pet's grooming experience a safe and comfortable visit. Safety comes first during the grooming process, people and pets combined. For that reason, we have policies and procedures in place that we require all of our clients to read and understand.
Vaccinations:
All dogs visiting The Pooch Parlor & Spa must have up to date vaccination records on file. You may either bring in a copy of records or email a copy to us at: [email protected]
Health or Medical Problems:
Grooming has the ability to expose hidden medical problems or aggravate current ones. This can happen during or after grooming. Groomers will inform owners of any issues exposed during the grooming session. Medical expenses for vet care due to these issues will be covered by the pet owner after reading and understanding these policies.
Accidents:
While accidents are rare, there is always a risk while working with pets and grooming tools. Our tools are sharp and although we use extreme caution in all situations, possible risks including nicks, cuts, scratches and quickening of nails can occur. In most cases, this is when a pet is wiggling around. In the circumstance that an accident does occur, The Pooch Parlor & Spa will contact you immediately to notify of the accident.
Vet Authorization-Medical Emergencies:
This release gives The Pooch Parlor & Spa full authorization to seek medical treatment from the nearest vet in the case of any medical emergencies while in the care of The Pooch Parlor & Spa. All vet costs and expenses will be the responsibility of the pet owner.
Dangerous/Aggressive Animals - Refusal of Service:
The Pooch Parlor & Spa holds the right to refuse services at any point during the grooming process. If your pup becomes too stressed or becomes dangerous to groom we will stop grooming services immediately. Our main focus is to keep pets and groomers safe. The client will be charged a grooming fee at the groomers discretion.
Allergic reactions:
We take great care in researching and providing the best products on the market for your fur babies skin and coat health. We always consult with owners at drop off to any new/pre-existing health conditions that would determine specific product use. If a reaction does occur please make sure to let us know within 24 hours from your visit.
Grooming Interruptions:
We ask you not to interrupt the groomer during the grooming process for the safety of your pup. Most dogs get “jazzed” to see you arrive and no longer cooperate once you are in sight. It puts the pup at a higher risk of an accident and it makes the grooming process take longer overall. You are more than welcome to call/text the salon for an update on your pet. If you arrive early before notification that your pup is done the groomer has the right to end your grooming session before completion and you will be charged the full grooming price.
Matted Pups - Humanity over Vanity:
Dogs with severely matted coats require a significant amount of extra attention. Mats cause the coat to grow tight and pull on/damage the skin. It can restrict blood flow and be a breeding ground for parasites unseen to the naked eye. The Pooch Parlor & Spa will not cause unnecessary stress to your pup by trying to “de-mat” them. Severe matting can only be humanely removed by shaving the pet. Removing a severely matted coat holds its own list of potential issues including nicks, cuts, scrapes, hematomas, etc. Moisture can be trapped under matting as well revealing an abundance of skin problems. In some severe cases, dogs can even exhibit behavioral changes after removal. Prevention is the best defense against matting, regular appointments every 6-8 weeks is recommended. If your pet needs to be shaved due to extreme matting by agreeing to these policies you acknowledge the risks associated with this process. There will be an additional fee for severe matting - it is a time consuming process and causes extra wear and tear on grooming equipment.
Cancellations:
Please provide a minimum of 48-hour cancellation/rescheduling notice. Failure to do so will result in a charge equal to 50% of the reserved service amount. We provide a 72 hour courtesy text message reminder in advance for your convenience. We do understand that “life happens” and all fees will be at groomers discretion to the circumstances.
No Show:
No shows or cancellations on the day of grooming appointment will be charged 100% of the reserved service amount. Clients who have previous infractions will be asked to pre-pay their future appointments in full. In order to rebook with us all fees must be paid in full.
Late arrival:
Late arrival is considered more than 15 minutes after your scheduled appointment time. We make it a priority to best serve all our clients. Putting the groomers behind affects all consequent appointments for the day. Late arrivals are up to the groomer's discretion on whether or not you will still be serviced that day. There will be a fee of $15 (+5/ additional dog) for tardiness. If your appointment has to be canceled due to late arrival you will be subject to the no show policy above.
Late pickup:
Dogs that are at the salon beyond the groomers stated end time for that day will be charged a daycare fee of $15 (+$5 for each additional dog) for every half hour they wait.
Payment:
Payment is due at time of pickup. We accept cash, check and Venmo.
Flea Policy:
All dogs coming to the salon must have flea and tick prevention within 30 days of their appointment. Please do not treat dogs with topical flea and tick prevention 24 hours prior to their appointments. Dogs with fleas will be sent home immediately and charged a minimum of $60 for a clean-up fee.
