03/04/2022
Dear Valued Clients,
ACIC is excited to announce the limited re-opening of our hospital to select appointments effective 3/14/22. In order to ensure the safety of our clients and staff, we have developed the protocols below. Please reach out to our office if you have any questions regarding our policies.
Upon arrival, please continue to call our office to check in from the parking lot for contactless check-in. A member of the reception team will request your call back number and check you in for your appointment.
A technician will contact you via phone to review your pet's history. Once completed, they will instruct you to meet at the front lobby door.
For curbside appointments, the technician will retrieve your pet and the doctor will contact you via phone once the exam is complete.
If your pet qualifies for an in-hospital appointment, face masks will be required within the building regardless of vaccine status. No exceptions. IF YOU ARE SHOWING SIGNS OF ILLNESS, WE ASK THAT YOU PLEASE ELECT A CURBSIDE APPOINTMENT.
Be advised that only TWO adult owners will be allowed to be present for an in-hospital appointment. All other family members must remain in the vehicle for the duration of the appointment.
After greeting you and your pet, the technician will es**rt you directly to an examination room
Due to the size of exam rooms, and in order to follow recommended social distancing guidelines, your pet will be taken to the treatment area for examination while you remain in the exam room. Upon completion of the exam, a staff member will return with your pet to the exam room and the doctor will come in to discuss findings and recommendations.
We ask that you remain in the exam room for the duration of your appointment. At this time, our lobby is not open for seating.
Upon completion of your appointment, a reception team member will assist you scheduling any follow up appointments and collect payment at the front desk where the Plexiglas barrier is present. You will then be directed to exit the building through our lobby exit door.
The Doctors and Staff appreciate your continued support and patience as we navigate this new stage of recovery. Thank you for choosing ACIC for your pet's cancer care.