11/03/2025
Two-Week Limited Health Guarantee
All reptiles are sold in good health to the best of our knowledge at the time of sale. Each animal is confirmed to be feeding appropriately prior to purchase, and the buyer may request proof of feeding history. Because many reptiles experience temporary feeding pauses when adjusting to a new environment, this guarantee does not require the animal to eat during the first one to two weeks after purchase.
This guarantee remains in effect for fourteen (14) days from the date of purchase, provided that proper care, husbandry, and environmental conditions are maintained by the purchaser.
Conditions That Void the Guarantee
This health guarantee is void and unenforceable if any of the following occur:
1. Exposure to unsafe or extreme temperatures, including being taken outdoors in cold or excessively hot weather.
2. Improper housing or husbandry, including incorrect temperature, humidity, lighting, or enclosure size.
3. Neglect, mishandling, or preventable injury caused by the purchaser.
4. Cohabbing (housing with other reptiles) that may cause stress, illness, or injury.
5. Feeding live prey unsupervised or in an unsafe manner that may injure the reptile.
6. The purchaser fails to report any health concern within the fourteen (14)-day period.
Reporting a Concern
If a health issue arises within the guarantee period, the purchaser must contact the seller immediately and provide:
Photos and/or videos of the animal
Temperature and humidity readings
Enclosure setup details
Description of care and handling
The seller may require documentation or evaluation from a qualified reptile veterinarian before determining eligibility for a remedy.
Remedies
If the issue is determined to be the result of a pre-existing condition, the seller may, at their sole discretion:
Offer a replacement animal of comparable value, or
Provide store credit.
Refunds are not guaranteed.
This guarantee applies only to the original purchaser and is non-transferable.
