08/31/2024
Shipping and Delivery
We ship daily. All live birds are shipped by Airlines only. We do not ship by USPS this is illegal so please don’t ask. We ship World Wide. The birds are packed in special shipping boxes (pet crates) with special water containers and a lot of food to keep them alive just in case there is a delay in the flight times. Love Knows, No Age, Race, Colors or Creed. Email for more information.
At TROY Kelso Farms, we strive to provide you with extraordinary customer service from beginning to end. Our experienced staff brings years of knowledge in the bird shipping industry and can help assist in making your shipping experience as pleasant as possible. We will also explain every detail thoroughly to assure you of your pet’s safety throughout the shipping process.
The shipping process
A Specialist will first look to see where the closest airport is to ship your bird. (We only ship birds on airlines that implement a Pet Safe Program) After choosing an airport, we will begin coordinating all schedules & considerations. We will then book your flight and send you an email itinerary of all of the times, flights, schedules & pick up/Delivery location. Once all of the paperwork is filled out and your bird is checked in at the airport, you will receive an email and/or from the shipping agency. During the day of the flight, we will continually be updating you on the progress of the flight schedules as provided by the shipping agency until your bird arrives safely in your arms.
Your bird will arrive in a brand new airline approved cage/crate with absorbent bedding and a food & water dish.
All birds are flown in the under portion part of the aircraft which is a safe temperature controlled environment.
The price will cover all expenses except for an updated health certificate. (This would be paid by the purchaser).
Any fees owed because of flight cancellations will be the responsibility of the client .
Ready to start?
To begin your shipping process or make a reservation, Email us or fill out our contact form!. Every bird we ship will be handled with great care, love, and compassion by one of our Shipping Specialists.
We will coordinate flight times with our customer a hours/days in advance before the bird is being shipped (weather permitting). The customer is supplied with the airline, flight number(s), air waybill number, and flight arrival time prior to departure.
It is recommended that the customer arrives at the airport no later than the expected flight arrival time so that your bird is not waiting at the airport for any length of time.
In the case where delivery is to be done at home, the customer is recommended to be at home at the specified hour of delivery.
We will contact our customer once again on the day of shipment before the bird departure from our Farm/aviary. A return call, text or e-mail to TROY Kelso Farms letting us know that the bird(s) arrived safely is greatly appreciated.
All sales are final when the birds are shipped. There are no returning the birds. We have a 72 hour limit of notification, after delivering of the birds, of any death at the point of delivery, specified on the order. Immediate inspection is necessary to ensure damage didn’t occur during shipping and the birds are alive at delivery. We will replace the dead bird or refund the cost of the bird immediately, but not the shipping cost.
Website: www.troykelsofarm.com
WhatsApp Support: +1 (469) 261-5007
Location: River Drive Cottonhall, CA 9622 USA
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