06/18/2026
To the overwhelming majority of our clients who consistently show kindness, patience, understanding, and appreciation, thank you. Your support means more than you know. It is one of the many reasons we love serving this community and caring for your beloved pets.
At Animal Oasis of the Rockies, kindness, compassion, and respect are at the heart of everything we do. Every day, our doctors and team members show up committed to caring for your pets as if they were our own. We celebrate the happy moments with you, support you through difficult decisions and strive to provide the highest level of care possible.
Recently, there have been a few moments where grace and kindness have been absent in interactions with our team. We understand that life can be stressful. We understand that emotions can run high, especially when it involves a cherished member of your family. However, we ask that concerns, frustrations, and feedback always be communicated respectfully.
Our team works incredibly hard to provide compassionate care while navigating the emotional demands that come with veterinary medicine. They deserve to be treated with the same kindness and respect that they extend to others every single day.
We are human, and we are not perfect. Occasionally, mistakes happen. When they do, we view them as opportunities to learn, improve, and grow. We welcome constructive feedback because it helps us become better for our patients and clients. What we cannot accept is aggressive language, disrespectful behavior, or unkind treatment toward our staff and doctors.
If you find yourself frustrated, we simply ask for a moment of grace. Take a breath, share your concerns, and allow us the opportunity to work through them with you. We promise to listen, communicate openly, and treat you with respect. We ask for that same courtesy in return.
Our team is everything to us. They are an extraordinary group of dedicated, compassionate professionals who pour their hearts into caring for your pets. We are incredibly proud of them, and as owners, we will always stand behind them and ensure they are treated with dignity and respect.
With gratitude,
Dr. Stacey Huber & Andrea Balogh
Owners, Animal Oasis of the Rockies Veterinary Hospital