02/06/2025
Important Policy Update!!
Attention all current, returning, and new students! PLEASE READ THIS ENTIRE UPDATE
As of March 1st, 2025, the barn will be switching to a prepaid lesson system.
WHY?
- We’ve been facing some scheduling challenges lately, and it's become evident that we need to improve our accountability in this area. Last year, the number of scheduled lessons that were missed not only impacted our barn financially but also created unnecessary stress for everyone involved. This is an attempt to increase accountability without resorting to monthly tuition. I appreciate everyone’s efforts and believe this will be a better solution.
So how is this going to work?
-To schedule March dates, reach out to me during the last week of February. We will find dates and times that work for you and tentatively write them in. Payment for March lessons will be due by the 1st at which point in time, your lessons will be secured. During the last week of March the process repeats.
-If you are a new student and would like to join mid-month, that is absolutely ok. Once again just reach out, we'll come up with a schedule and once you've paid, you may start.
-We are choosing to do this per month to avoid confusion in keeping track of how many prepaid lessons each individual has left. However, multiple months may be scheduled, paid for, and secured at once.
So how does this change affect students, while keeping to the business plan of offering affordable services?
-Students still have the option to book as often as they’d like (weekly/bi-weekly/etc). The difference is that I will only secure that students booking(s) when payment is made.
-If a student is in good standing with the business and cannot pay in full at the time of booking, arrangements may be offered to split the billing accordingly (1st and 15th of the month). The amount owed on those dates will reflect all lessons being scheduled between them.
What if you book but cannot make it to your lesson?
-If cancelled more than 24 hours prior to lesson time,you will have the ability to reschedule that lesson within the same month.
- We will do our best to accommodate last minute rescheduling due to illness/injury, but reserve the right to limit this if the reason is given too frequently.
-If there are less than 7 calendar dates left in the current month when you need to reschedule, you will be given 7 calendar dates from the date that the lesson was originally scheduled for to make it up.
-It will be YOUR responsibility to reach out and reschedule if you need to. If you choose not to, the lesson will be considered forfeited at the end of the month that it was scheduled in.
What about inclement weather?
-We will reach out in the event of severe weather and offer a reschedule.
-We reserve the right to switch to an unmounted barn lesson. There are many valuable things to be learned on the ground and in the barn!
-If you do not want to participate in an unmounted lesson, you can choose to forfeit that lesson. We encourage all students not to though!
Thank you all for your understanding! If there are any other questions, please drop them in the comments below so that I may address them!
