10/25/2026
🐾 An Important Update to Our Cancellation Policy
A little update as Shiny Paw Spa continues to grow 🤎
First, we want to say thank you to all of our wonderful clients who continue to trust us with their furry family members! As Shiny Paw Spa grows and we approach the busy holiday season, our schedule is filling faster than ever, and we are incredibly grateful for your continued support.
With that growth comes a few necessary updates to our scheduling and cancellation policies. These changes apply to ALL clients, including our established, recurring clients with regular appointments.
We know life happens, plans change, and emergencies are sometimes unavoidable. We will always do our best to approach those situations with understanding. At the same time, we have to protect our team's time, our business, and the appointments we reserve exclusively for you.
Here is what you need to know moving forward.
🗓️ 1. Our 72-Business-Hour Cancellation Policy
We require a minimum of 72 business hours' notice for cancellations or appointment changes.
As our schedule reaches capacity, last-minute cancellations make it increasingly difficult to offer that opening to another pet who needs grooming. Even when we receive notice, other clients may already have made work, family, and personal plans around their existing appointments.
When an appointment is reserved for you, we turn away other booking requests for that time. If the appointment is canceled too late to fill, that time — and the income needed to support our groomers — may be lost.
Please note: Weekends and non-business days do not count toward the 72 business hours. This also allows us to respect our clients' personal time rather than contacting people on weekends to fill unexpected openings.
📲 2. Your Five-Day Appointment Confirmation Matters
We send appointment reminders approximately five days before your scheduled visit to give you an opportunity to confirm, cancel, or request a change in advance.
Once you confirm your appointment, your time is officially reserved for you.
If you confirm and then cancel or reschedule within the 72-business-hour window, a cancellation fee may apply if we are unable to fill your reserved time.
This policy also applies to recurring appointments. Having a regularly scheduled spot does not exempt an appointment from our cancellation policy.
We understand that circumstances can change after confirmation. However, once you have confirmed, we have made business and staffing decisions based on your commitment to that appointment.
🤎 3. Our One-Time Courtesy Grace
We understand that unexpected situations happen, and we want to leave room for genuine mistakes.
For a first qualifying late cancellation, missed appointment, or similar scheduling issue, we may extend a one-time courtesy grace.
After that courtesy is used, your online booking access may be restricted. Future appointments will need to be arranged directly with us, and a valid credit card must be kept on file.
Please understand that this courtesy is a one-time exception, not a replacement for our cancellation policy.
⚠️ 4. Repeated Cancellations, Rescheduling & Missed Invoices
Repeated last-minute cancellations, frequent rescheduling, missed appointments, or repeatedly unpaid invoices create scheduling and financial challenges for our small business.
If these issues occur more than once, we reserve the right to:
* Apply the applicable cancellation fee for late cancellations or missed appointments.�
* Restrict or disable your online booking access.�
* Require you to contact management directly to schedule or confirm future appointments.�
* Require a valid credit card on file to secure future bookings.�
* Reassess whether we can continue reserving recurring appointment times for you.�
This also applies when recurring appointments are left unconfirmed until the last minute or repeatedly changed after reminders have been sent. We cannot continue holding appointment times indefinitely when other clients are waiting for an opportunity to book.
💛 A Little Understanding Goes a Long Way
Shiny Paw Spa is a small, growing business with a hardworking team. We work diligently to keep our mobile schedule organized, arrive as close to your scheduled time as possible, and provide every pet with the personalized, one-on-one grooming experience they deserve.
When an appointment is canceled unexpectedly, we cannot always replace it with another client. Our groomers still need to be paid for their scheduled time, and the business absorbs that loss.
We have always tried to be flexible and accommodating, but as demand increases, we must establish boundaries that allow us to continue providing the level of service our clients expect.
We truly value our recurring clients and the relationships we have built with you. These updates are not about being inflexible — they are about making sure we can continue serving all of our wonderful clients fairly and sustainably.
Thank you for understanding, respecting our team's time, and helping us continue to grow. We appreciate every one of you and look forward to keeping your furry family members happy, healthy, and beautifully groomed!
With appreciation,�Shiny Paw Mobile Pet Spa�Shiny Paws happy hearts. 🐾
