03/23/2020
Dear BAH Community,
The past week has been very stressful with changing information on what feels like an hourly basis. As of right night veterinary practices are considered essential and we will remain open. We continue to change our protocols to comply with CDC and AVMA recommendations and most importantly, to keep staff and clients safe.
1. We will be asking annual exams, with no vaccines, to schedule their appointments about a month in advance.
2. We consider vaccines an essential appointment and will schedule normally.
3. We will still schedule technician appointments for a**l glands, due to the risk of abscess, but ask that nail trims wait until we return to normal operations.
4. All medication refills will be moved towards direct shipping. Our staff will be able to help you with this. It’s easy - we promise!
5. We will postpone on elective surgeries and procedures in consideration of the expected shortages in Personal Protective Equipment (PPE) due to the expected demand in the human medical field. Elective procedures are those that can be delayed for a minimum of three months without risk to the current or future health of the patient.
Our biggest change is that we ask that clients with scheduled appointments call us from their vehicle upon arrival, a staff member will come to the car and retrieve the pet and take it inside the facility. The veterinarian will then call you and we will take credit card information over the phone.
We understand this is less than ideal for many clients and we apologize. Our top priority continues to be providing the best medical care possible, while keeping our staff and clients safe. We appreciate everyone’s patience and please don’t hesitate to contact us with questions and concerns.
Phone: 410-641-1841
Text: 410-629-3013
Email: [email protected]
Sincerely,
G. Eric Palmer, DVM, Practice Owner
Whitney Palmer, Practice Manager
