08/06/2025
Good Morning,
Just a few tips and reminders!
•Dover Equine is entirely farm ambulatory. We have no home-base medical clinic. Due to the nature of this, your appointment time can vary by 60 minutes or so depending on farm conditions, traffic, etc. Flexibility on the day you would like your appointment is very much appreciated. The receptionist is building a schedule and route for the doctor that allows her to spend more time with you and your horses rather than driving. We do our best to create a schedule/route that is good for both you and the doctor, so please try to choose days you will have some flexibility when you call or email to make your appointment.
• Please be respectful and follow the proper lines of communication– Only use the office phone numbers or email to contact Dr. Callie unless specifically asked by her to text or call her cell phone to follow up on a current issue. For ALL emergencies, you must use the emergency paging system through our office phone system. Cell phone service in our area can be unreliable, and she may not get your message!
• Full payment is due at the end of each visit. We do not offer financing. For your convenience, we accept cash, checks, most major credit cards, and CareCredit. You may go to www.carecredit.com if you need financing or would like more information about applying for CareCredit.
• Dr. Callie is the sole veterinarian at Dover Equine. If another client has an emergency, your appointment time can be pushed back significantly or possibly rescheduled to another day. In the event that your horse has an emergency, you can be sure she will respond as promptly to your needs, so we appreciate your patience and understanding when this occurs. If you do need the doctor to come to your farm immediately, there will be an urgent call or emergency fee in addition to your normal farm call fee.
• Farm call fees vary depending on your exact location. The receptionist can give you an estimate of the range you will be in, but the doctor will determine the charge once she drives to your farm and knows your exact location. Be sure to tell the receptionist if the horse is boarded in a different location than the mailing address you provided.
• Please have your horse(s) ready for the doctor to examine when she arrives.
This includes catching/haltering/stalling your horses in an area where your horse, the doctor, and her assistant will be safe.
• Communication is the key to all good relationships. If the doctor is running exceptionally early or late outside the time window you were given, we will contact you. Please be sure to leave the best number to reach you or your agent the day of your appointment with the receptionist when you make your appointment. If you ever have a question or need advice or information, just call the office (804) 333-0333 or email us at [email protected], and we will try to help in any way we are able.
🐴🐎 Thank you for choosing Dover Equine Veterinary. 🐴🐎