08/24/2023
As of 8/24/2023, the clinic will be enforcing a No-Call/No-Show Policy, as well as a 24-Hours Cancelation Notice Policy.
Atlantic East Animal Clinic’s goal is to provide excellent care to each patient in a timely and affordable manner. If it is necessary to cancel an appointment, clients are required to call or leave a message at least 24 hours prior to their appointment. This notification will allow the practice to utilize that appointment slot for other patients in need of medical care.
New Clients
All new clients are required to pre-pay for their exam or surgical procedure in order to be placed in an appointment slot to guarantee arrival. This deposit is due when scheduling
the appointment (can be via phone or in person)
Current Clients
Current clients that have more than 2 no-call/no-shows in their record per calendar year will be required to place a deposit to be scheduled for any appointments.
Current clients scheduling their pets for surgeries will be required to place a $150 deposit to hold a surgery slot unless otherwise instructed by the practice owner.
All deposits are due when the appointment is being scheduled.(can be via phone or in
person)
Late for appointment
You are allowed to be no more than 10 minutes late to your appointment unless you have called ahead and have not been instructed to reschedule by a staff member. If you are
more than 10 minutes late, that is already cutting into half of your appointment time and rolling into the next patient’s appointment, resulting in a shorter appointment time for your pet. In the event you are late, we will try to work you in, but if we are unable to, then the appointment will have to be rescheduled. If we are working you in, please understand that patients who are already in the clinic and have arrived on time for their appointments will be seen before your pet.
If you have a 4:30 appointment, you MUST arrive AT or BEFORE 4:30pm; this appointment time has no cushion for being late.
Q&A
1. Q:Refunds?
A: Yes, customers can receive a refund as long as the cancelation is made 24 hours before the appointment. If they fail to do so, the deposit will be used to cover the no-call/no-show fee.
2. Q: What about weather or traffic?
A: We will try to work with the client within reason in the event of bad weather or traffic if notified by the client by phone.