11/11/2025
📋 New Policy Effective December 1st.. sorry after almost 16 years I need to do this!
Dear clients,
Starting December 1st, a $25 No-Call/No-Show Fee will apply if appointments are not canceled by the day before your scheduled time. This fee must be paid before booking any future appointments.
I completely understand that emergencies happen and things can be beyond our control, but missed appointments have become excessive and affect everyone’s schedule.
If there is a second No-Call/No-Show, you will be responsible for paying the full grooming fee before another appointment can be made.
Please also note:
🐾 Pups must be picked up within one hour after grooming is completed unless prior arrangements are made.
🐾 If your pup is more than 15 minutes late, you will need to reschedule your appointment.
I truly appreciate your understanding and respect for my time—it’s just as valuable as yours.
Thank you so much for your continued support!
💛
– Jenn