The mission of Aiken Veterinary Clinic is to promote health and longevity through nutrition, alternative and conventional medicine.
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Operating as usual
Our Holiday Hours - We will be open tomorrow Wednesday 11/25 from 8-12 and again from 8-12 on Friday 11/27 for emergency visits. We will have a technician on call for after hour emergencies @ 803-215-9392. We hope everyone has a safe and happy holiday!!!
Good Afternoon!!! Just a reminder all Royal Canin Prescription Diets can be purchased from our online store (you can even opt to auto-ship). This may make getting your pet's food easier!! Our online store is aikenvet.vetsfirstchoice.com
Good afternoon - if you called today and were disconnected, or if you were unable to reach us, we apologize!!! Atlantic Broadband is having phone issues in our area and many of our calls were dropped. Please try to reach us again tomorrow. Also remember you can reach us by text at our same office number 803-648-6886, during our office hours.
The assistant that does at home nail trims does have some available appointments this afternoon. If you are interested please comment below and she will contact you.
These are just a few shots of our technicians in action.
Happy Tech Week!!!
We will be closed today (Wednesday 10/14) for an administrative day. We appreciate all our clients and patients and hope to continue to improve our service. We do ask that whenever possible medication refills be called in advance and paid for prior to pick-up. Our curbside service runs so much faster and smoother when we can run it right out to you!!
Any of our clients with appointments or picking up medications, please be aware that the intersection of Beaufort and Richland Ave. may be blocked off due to flooding. Please be cautious on the way here!!!!
We want to thank everyone for the response to our job openings. We received so many wonderful and qualified applicants but we are excited that we have filled our open positions. If anyone is interested in submitting applications we are happy to keep them on file for future reference.
Petlocity Account users - we have suspend our account with Petlocity. We are currently looking into an app that will better suit our client's needs and better support our communication with our clients. We apologize for the inconvenience, but look forward to a new app soon.
Good morning, we are booking very far in advance for our wellness exams. This is a CRAZY time and we understand everyone is still getting used to this "normal" but we do need our clients to call ahead to schedule their wellness exams in advance and if you needs to cancel, please make sure to give us a call ahead of time. We have a list of people to fill those cancellations!!! And we hope everyone is feeling great and doing well!!!
As we aren't doing stand alone nail trim appointments at this time, we do have a few employees that are willing to come out to your house to do nail trims for your pets. They are doing this on their own time, usually in the evenings after work or during their lunch break. If you need a nail trim you can call the office and leave your number, and they will call you back.
To help deal with the overwhelming number of phone calls we will soon be using phone options. While this can be frustrating to some of our clients, please understand we are doing it so that we don't miss so many phone calls!!!! You will still be able to reach someone by pressing 0, but please leave appointment requests and medication requests at the appropriate phone option for us to better serve our clients. We still have clients checking in when they arrive and they can do that by pressing 0 or by texting our mainline. Please have patience as we learn these new systems (they are new to us as well!!)
With our current staff stretched very thin, we do require prescriptions to be called in ahead of time. If you call in the morning they will be ready after 2:00 pm and if you call in the afternoon they will be ready the following business day. We thank everyone for helping us out!!!
As of today - we are still accepting cash payments, however we ask that you pay with exact change. Thank everyone in advance
We’d like to pass along some information to our clients to help navigate curbside veterinary medicine.
1. When you arrive for your appointment please call or text to check in, someone will come out and place a number on your windshield letting us know that you’ve been checked in. Once the doctor is available we will come out and get your pet – please let us know if you have refill requests at that time.
2. Annual and wellness exams are booking about a month and a half in advance currently, Please call as soon as you get your reminders to make your appointments.
3. Book recheck appointments when checking out from your initial exam.
4. Due to an increase in “sick visits” we’d like to let our clients know how we work these appointments:
- Potentially critical pets may be referred to the emergency clinic
- Make sure your pet is up to date on his/her annual exam, this ensures that your pet is an active patient and will allow first access to “sick appointments”
- Do not wait to schedule “sick visits”. If your pet shows signs of illness, book immediately. We would rather cancel appointments if the situation resolves, rather than having our clients wait for a “work-in appointment”
- We do not rec. cancelling a “wellness appointment”, because we cannot promise we will have another appointment within days of your original appointment.
5. We do understand it is often times difficult to get in through our phone lines, know that we are on the other line with other clients, and trying to get to each patient’s needs. It may be easier to text our office, if you can’t get an answer when initially calling. We are trying very hard to get to everyone, we are very concerned about our clients and patients.
6. If you need refills, since we are doing curbside service, if you can, go ahead and pay ahead of picking up the medication. All medications called in the morning will be filled that afternoon, all afternoon calls will be filled the following morning.
7. When possible, if you can make notes for the veterinarian regarding any issues your pet needs to have addressed, to give to the assistant when they come out to get your pet.
8. Any client that does come in the building will need to wear face covering for the entire visit.
We are closed for an administrative day today - please stay tuned for some updates on how we are running appointments and medication pick up. We will resume normal office hours tomorrow. Until then, tell all our furry little friends to behave themselves!!!
We will be closed Friday July 3rd in observance of July 4th. We hope everyone has a safe and happy Holiday!!!
We would like to ask, if you need a refill of medication, please call ahead. You can also text for refills, but please make sure that you receive a confirmation text back. It is our very busiest time of the year, so we do have an increased call volume, it may be difficult to get through some days.
Happy Friday Everyone!!!! We hope all our clients are staying well. As we continue to work through social distancing and keeping our staff as well as our patients healthy, we understand that there may be hiccups along the way. As it gets hotter outside and our schedule continues to stay busy, we know that it can be uncomfortable. If you need something outside, a cup of water (for you or your pet) we are happy to bring one out - please just let us know!!!! Feel free to sit in the chairs outside - we do spray them down and keep them sanitized. The phones are quiet busy with people calling in, if you get a busy signal or a voice recording - please send a text, so that we can get to you as quickly as possible.
Good Morning!!! We'd first like to thank all our clients for being so patient and kind as we figure out a system to navigate the challenges of not having one on one visits with our clients. We get asked "When are you going back to normal" and at this point we just don't know. We are focusing our efforts on providing the best care in the safest way possible. For now, we ask that if you are able to work with us, and know that your pet is our first priority and even though you can't be in the building with them, they are getting all the same love and care inside with our amazing staff. We ask that you continue to support us, and we miss your smiling faces!!!!
Is anyone missing this dog, found on Powderhouse Rd
Good morning! We hope all our clients are staying home and staying safe. We do have some new protocols we are putting into place to be able to better serve our clients and patients. We are having clients waiting outside while we treat their pets inside the building. We do ask that they call our main line (or text 803-648-6886) to let us know they are here. Also medication pickups need to be called in advance, and paid for over the phone. Medication pick up is between 11-12 for AM pick up and 5-6 pm for evening pick up. Thank you for being patient as we work through this difficult time.
Update on our schedule and hours for the upcoming week - we will be open normal office hours Monday Tuesday and Thursday- we will be closed Wednesday and open half a day for Good Friday. We are working half staff, so please be patient with us as we try accommodate our sick and emergent patients. Thank you and everyone please stay safe during this time.
We want to say how much we appreciate our clients being so supportive and understanding while we learn a new way to manage our patients health while trying very hard not to lose a personal touch with our clients. Please continue to be patient with us. If you can't get us on the phone, please don't hesitate to send a text to 803-648-6886 (our main line). We are short staffed, so we are sometimes unable to get every call.
NEW COVID 19 UPDATE 3-24-20
We are having to reschedule all wellness exams scheduled at least the next week or so. If your pet has a wellness exam scheduled this week or next please call the office or text us to reschedule. We are having to limit patients to sick or emergencies
**Protocol Update**
We are asking all clients to call or text 803-648-6886 when they arrive to our office. We are still filling medications, but we ask that payments be taken over the phone prior to coming to pick up medication.
For office visits: once you have notified the office that you have arrived an assistant will be out shortly to receive your pet and get patient's history. Please be ready to give the assistant a list of refills you may need while here. Once your pet has been examined by a doctor - they will be returned to you. You can pay by check or call/text in a payment to 803-648-6886.
For Surgery and Daily Drop-offs : please text the office when you arrive (the phones do not come on until 8:00 am). Shortly an assistant will come out to take in the patient and go over the instructions for pick up.
Please understanding that during this time we are receiving an overwhelming number of calls, and that whenever possible please text the office, this is the easiest way for us to make sure we are answering everyone's questions.
If you have been sick, please don't bring your pet in, make arrangements for someone to bring in the pet for you, or reschedule to a later date.
We are still seeing scheduled appts, as of now. We do ask that you be patient with us, wait times may be longer than normal, as we are all working through a new method of working with owners and pets. Thank you, and everyone please stay safe!!!
We understand that pet's need medication too!! And we are here to help! Please make sure to call the office to let us know which prescriptions you need and we will take a payment over the phone. You should call or text when you get here to pick them up, and they will be taken outside to your car. Our client's and our patient's health is our first priority.
In adherence to social distancing guidelines we are going to ask that everyone call in medication refills before coming to the office, and then call in a credit card to pay. These medications will be brought to you, when you arrive (you should text or call the office when you get here). This is newly implemented plan - so please be patient with us as we are trying to accommodate our clients while appreciating the severity of the current environment.
Good Morning!!! We are open for our normal office hours but in an effort to adhere to new safety guidelines we are asking our appointments to text us or call us once they have arrived in our parking lot and we will go out and get our patients once their room is ready.
With everyone on high alert, we will be adding chairs outside to wait, if that makes our clients and patients more comfortable and after you check in, we can come and get you when your room is ready. With our new texting service we can also send a text. We will continue to keep our patient’s care our first priority.
We are VERY excited to announce we have our new ability to accept text messages to our regular telephone number!!! If you have simple inquiries or if it would be easier for you to text vs. calling, you would send the message to our number 803-648-6886. Please be patient with us, while we learn our new system.
Our clients should look for an e-mail from us regarding Petlocity!!!
February is DENTAL MONTH!!! So we are again celebrating by doing our "Dental Packages" special. Any dental that is scheduled during this month will be a part of this special. The appointment itself may not be in the month of February but as long as you schedule during this month, you will qualify.
Would you like to be able to text our office ? We are discussing adding Text capabilities to our main line, and would like to have clients let us know how they feel about this option.
1316 Richland Ave E
Aiken, SC
29801
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 12:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
Aikenvet.com
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These are just a few shots of our technicians in action. Happy Tech Week!!!
Our morning started out eventful. A client had an additional patient with her today, that she wasn't even aware of. Trying to get a kitten from the engine of a car is hard work, and highly unappreciated by said kitten.
Heartworms - a very serious problem especially in the south. Keep your pet current on monthly heartworm prevention to prevent seeing this on a heartworm exam (baby heartworm under a microscope)
Ever wonder what we see when we do a swab for ear mites? This is one under a microscope
We can't find the owner, so we are trying to find her a home. Please call the office if you are interested- 803-648-6886
SPCA Albrecht Center for Animal Welfare
199 Willow Run RdAiken Pet Fitness and Rehabilitation
307 Willow Run RdAlpha & Omega Professional Car Care
404 Richland Ave
Aiken Pet Fitness and Rehabilitation
307 Willow Run Rd
Gamboa Veterinary Services LLC
475 Gamboa Place
