23/06/2026
πππ πππππππ ππ πππ πππππ β±π,πππ.
Today, we were threatened with a negative review simply because a client could not find our clinic.
Let us be very clear: we do not deserve to be treated this way. We do not deserve to be treated like trash. And most of all, we do not deserve to be threatened.
We provided the complete address. We sent the Google Maps pin. We answered the phone call. We repeatedly gave directions. We even went outside the building, waited on the street, and looked around for the client ourselves in an effort to help.
Despite all of that, the clinic was blamed for something that was clearly beyond our control.
If you wish to leave a review, that is your right. But threatening businesses and their staff with bad reviews simply because things did not go your way is unfair and unacceptable.
Our team works long hours caring for animals, assisting clients, and doing everything we can to help. We make mistakes like any other human beings, but we will never accept being verbally abused or threatened.
No amount of money, not even β±5,000, is worth sacrificing our dignity and self-respect.
The screenshots speak for themselves. We remained respectful throughout the conversation. We tried to assist until the very end.
We ask for only one thing from our clients: basic respect. The same respect that we extend to every person who walks through our doors.
Thank you to everyone who continues to support and treat our staff with kindness and decency. β€οΈπΎ
