29/12/2024
OFFICIAL STATEMENT OF FURRTASTIC VETERINARY CLINIC
RE: ALLEGED PET ABUSE
On December 26 2024, Pet owners Luis Echano and Angel Dei Peralta had their pet cats groomed in our facility. Not a first time client in our clinic, they have agreed to have their pets wait on line being the last to be serviced during that day. Due to some challenges on the hair condition and uncooperativeness of prior pets during their grooming session, the expected time for their pets were adjusted later than expected. After performing diligent wellness services for their pets, they found out that the pets are partially wet and one of the cats had bruises on the face upon arriving on their home.
As an immediate response, The pet owners confronted our staffs and resident veterinary doctor via phonecall with derogatory and offensive remarks without initially addressing the issue with proper fact finding and even posted on Facebook the allegations and continued on giving malicious statements resulting to the rapid spread of prejudice on the said social media platform, not allowing any opportunity for fairness.
Based on our investigation and upon reviewing of the CCTV footages in our clinic, recollection of sequences of the events and accounts from our groomers, we have clearly established that the pets were not in anyway harmed before, during and after grooming in contrast to what the pet owners claimed and that the grooming session went thru without any stress both from/ to the groomer and the pets. Most notably, not a single wound was seen on the face of the cat after the grooming services.
Despite the attempt to settle the issue thru democratic manner and submission fact finding results, the owners still insisted that we inflicted harm on their pets and even insinuated that our groomers gave their pets maltreatment after the grooming session resulting to the multiple wounds on their cat and was not captured by the CCTV - a thing which we will never ever do as advocates of pet wellness.
This events resulted to moral damages to us, our business, staffs and even to our loved ones who are not at all involved. As it has reached thousands of their followers, they still continue to bombard our page and even our personal Facebook accounts with offensive statements even extending to media / press publication. They also posted our staff's images into their Facebook stories with derogative captions, as well as screen grabbed and shared our clinic address for malicious intent.
Because of the spectrum of a possible irreversible demoralization we received, We have decided to secure more materials that will disprove their false statements and will take legal actions against Louis Echano and Angel Peralta as well as their supporters / followers and other past client/s who made wrong accusations to our facility thru Facebook comments, posts and private messages. Again, WE WILL TAKE LEGAL ACTIONS.
Truly, we do understand the initial outburst of emotions of our clients especially in times when things dont go the way we wanted, as we are also pet owners and no one would want any of these misfortunes to happen to your beloved pets. But we cannot simply allow arrogance and foul words to be thrown at us. We strongly believe that everything can be settled with peace and no one is entitled greater than the other no matter what your social status is. Let us be reminded that in today's advent of digitalization, it is very easy to destroy someone else's being with just a few clicks without knowing the other half of the story. Worse, things can backfire at your expense as well.
Despite all, We will continue to provide quality pet service to our valued clients/ pet owners and will not condone demoralization of our business and our staffs.
We thank our loyal clients who has been with us for almost a decade and reciprocate their support and trust.
MAY GOD BLESS US ALL
*we have not included in this statements the recovered facts (screenshots, CCTV and other video materials) for technical / legal purposes).
