09/09/2024
A better version of Balay Dakoβs apology.
Hello Balay Dako, I'm still hurt and promise hindi ako maka-concentrate sa work. This may sound emotional, pero iba kasi ang feeling ng isang furparent na LITERALLY dinampot ang aspin sa kalye, ginamot, ginastusan, inaruga, at inako hanggang sa gumaling. At kinagat ka pa ng ilang beses sa umpisa, pero ayun mahal mo eh. That was Asta for me when I decided to bring home one stormy August night in 2023 (of course proud daddy here, so my baby's photo is posted in the comment section :D).
So here's a suggestion when I say that your letter is a NON-APOLOGY APOLOGY. Adding this as a case study in our Customer Service workshops next time, and yes I can't wait to discuss this for our future clients and students. Here's a non-AI-generated draft I propose of what an authentic apology could be:
πππ¬ ππ§ππ π¦ π§π’ π§πππ π‘π’π§π πͺπππ‘ ππ¦π¦π¨ππ‘π ππ‘ ππ£π’ππ’ππ¬ π£π¨ππππππ¬ (and yes, this is something we teach in our Customer Service Workshops):
β
Specify what you did wrong. Know that phrases like "It was a misunderstanding" or "It was not our intention" or "Mistakes were made" are passive-aggressive statements that will only make you look that you are washing your guilt.
β
Address the party you have hurt, head on. Mention their name as if you were looking into their eyes
β
Identify your next steps and commit to being better
