16/01/2026
Happy New Year! 🎉
As we head into 2026, I’m putting two new policies in place to help my business run smoothly and fairly for everyone.
💳 Payment on the Day
From now on, payment is required on the day of your appointment.
I currently spend a large amount of unpaid time chasing overdue payments and reconciling transfers made with incorrect reference numbers. To eliminate unnecessary admin time, payment will now be required before I leave the property.
• Cash or bank transfer accepted
• I’m happy to send an invoice from my phone at the appointment, or the night before if needed
This allows me to spend my time where it matters — on your horses, not paperwork.
❌ Cancellation Policy
I require 48 hours’ notice to reschedule an appointment.
• Cancellations within 48 hours require 50% of the appointment fee, paid upfront before rebooking
• Cancellations within 12 hours require the full appointment fee
Why this matters
Running a mobile business is challenging — especially as a mum with limited working hours. A lot of time goes into carefully planning runs so clients in the same areas are booked on the same days.
Please put your appointment in your diary, set reminders, do whatever you need to do to remember it. While I do my best to send reminders, it is not my responsibility to ensure you remember an appointment you booked.
Last-minute cancellations are extremely difficult to fill. While I may have other trims on the list, they are often not in the same area, and I have a child to get home to at school bus time. Extra travel simply isn’t possible once the day is planned.
A note on emergencies
If your child, family member, or animal has a genuine medical emergency — of course I will be reasonable. Life happens.
However, repeated “emergencies” will be treated as a pattern, and I may decide that I’m not the right hoof care practitioner for you. If you think you may not be able to keep your appointment, please contact me as early as possible — I appreciate that flexibility does go both ways at times.
I am incredibly grateful to the majority of my clients who respect appointment times and pay promptly — I truly appreciate you 🙏
These policies are being introduced to protect my time and to avoid disruptions that affect other clients when the schedule gets thrown off.
Here’s to a smooth year of hoof care in 2026 🐴✨