Wellington Dog Groomers Limited

13/01/2025

05/06/2024

HOUSEKEEPING ANNOUNCEMENT

It has come to my attention that clients are relying heavily on booking reminders for their appointments and not putting their appointments in their diaries. I am having clients getting angry and blaming me for missed appointments when they have not even scheduled them into their calanders.

From here on out there will be no more reminders. I understand that it is a handy convenience, however my booking system broke down years ago and I have been trying to manually send out reminder. With a new born baby, sickness and many other personal complications going on, things have been slipping. Having said that, I am still at work ready to groom your wonderful dogs when I say I will be and I hope that everyone will prioritise their appointments as much as I do and arrive when they are booked.

If you are unsure, please feel free to check in! Your respect and prudence will be greatly appreciated!!

Thanks Tess

07/04/2024

Accepting new clients! 🥳

After 3 years, WDG is finally able to open our books to new clients. We have a new groomer who is trained up, ready and eager to begin beautifying your pooches. Lara will be available to start taking appointments from May 1st 2024. Her hours are Monday-Thursday 9am-3pm.

Please message in your enquiries and feel free to let your friends know. ❤️

Tess

Note: Lara does not specialise in double coats so these appointments will remain limited but please feel free to enquire.

17/04/2023

Due to the ongoing problems with the booking system I have decided to close down the online booking function. I will message through an online appointment message as always and message reminders will be manually sent out for the time being.

All booking will need to be done through myself at pickup. If for some reason an appointment isn’t made, those people will need to message me privately to arrange an appointment.

I’m so sorry to all for this hassle. Has been an ongoing struggle.

Thanks Tess

15/04/2023

Price increase notice

The financial year has come and gone and with that comes price increases in all areas of the salon which, sadly, can not be ignored.

However don’t fear as unlike our last price increase, due to GST, this one is small as it’s only to cover my increased costs.

I would like to say that every single one of you are a valued client. Your loyalty and consideration of my business needs is much appreciated. Thank you!!

Please see the new prices below.

Full Small Groom: $95.00
Full Medium Groom: $105.00
Full Large Groom: $120-140
Full XL Groom: $140-
Quick Touch Up: $35-$90
Bath and Dry: $35-$90
Blast Out: $70
Puppy Familiarisation: $60
Nail Cut: $20

Thanks Tess

16/12/2022

Important notice to all.

It’s that time of year again when I want to say Happy Holidays! Thank to my wonderful clients who have booked appointments ahead, turned up on time, let me know well ahead of time if you needed to alter or cancel an appointment and have rebooked appointments when you picked up your dog. Your respect for me is much appreciated and your adherence to my requests makes for well groomed dogs, a happy dog groomer and happy owners.
Unfortunately, there have been some clients who do not prioritise their appointments and this has caused me unnecessary stress this year. When your dogs are with me they are my priority, they are well cared for and skillfully groomed and, as a result of word of mouth advertising, I have a long list of dog owners waiting to be a client. To ensure you remain a Wellington Dog Groomers client, please remember the following:
- Please turn up for your booked appointment. Any client who misses an appointment without an emergency reason will not be rebooked in the future.
- Please arrive at the studio at your booked time. We are not a day care so I cannot accommodate dogs any earlier than 15 minutes before the groom time. Being late inconveniences myself and other clients, so if you are 10 minutes late to the appointment you will be charged a $10 late fee but your appointment will go ahead. If you are 15+ minutes late you will be charged a $20 late fee and I will be unable to groom your dog that day. You can rebook an appointment but if you are more than 10 minutes late again, you will not be rebooked in the future.
- Please pick up your dog at the agreed time as I do not have room to hold your dog after their groom and/or I may need to go somewhere myself.
- Please book your next appointment when you pick up your dog and ensure you have the appointment noted. You can book the whole year ahead if you wish so you can organise grooms around your holidays or work. Booking through the page will ensure you receive a reminder the day before.
- Please contact me at least the day before your appointment if you need to change or cancel your appointment. If I have notice, I am able to fill the gap with another client which helps others and means I do not miss out on my fee.
- If you have not arranged an appointment in advance, please do not contact me hoping for a last minute slot, especially in November and December.
- If you are not able to comply with my requests, unfortunately I will ask you to take your dog elsewhere for its grooms.

04/07/2022

Hi WDG family.

It’s been 3 years since WDG opened our doors to the wonderful people of Wellington! What a ride it has been. ❤️ Together we have built WDG up from nothing to fully booked capacity, in just 3 years!! 😮 I couldn’t be more grateful to you all, and your gorgeous doggies for making a dream come true.

Unfortunately with such great progress, comes the inevitable registration for GST. After 3 years of steady prices, from July 2022 prices will now include this tax, increasing grooms by 15%.
Price list below for reference.

If you pay online, please check these prices.

Full Small Groom: $92.00
Full Medium Groom: $103.00
Full Large Groom: $115.00
Full XL Groom: $138-
Quick Touch Up: $35-$90
Bath and Dry: $35-$90
Blast Out: $70
Puppy Familiarisation: $60
Matted Dog Rate: $70 per hour
Nail Cut: $15
Pickup and Drop off: $3 one way

Thank you all again for your support and kindness! Looking forward to seeing you at your next groom.

Tess

10/02/2022

Hi WDG fam!

Just a quick message to remind everyone to ALWAYS check for grass seeds after walks. If not found, they can bore into your dog, move large distances underneath the skin and bad cases can kill or result in very expensive operations to remove so always keep a sharp eye.

As your groomer, I’m ALWAYS on the look out for anything that could be worrisome while grooming and will always inform if I have concerns. However, we all must work together and look out for our doggies!!

Tess ❤️

20/10/2021

Let us NEVER forget our fluffy double coated friends!!! Aren't they all so beautiful. ❤🐶💪

20/10/2021

So long since I've posted. Busy busy times here at WDG and heading into the Christmas rush its only due to get busier. No matter how busy we get we always want to keep our grooming standards high and your doggies happy, healthy and comfortable as the warm weather approaches.

11/05/2021

As the colder months close in, coats are staying abit longer. Don't forget to brush your babies. ❤🐶🐩

29/04/2021

IMPORTANT NOTICE!!!

To the 95% of my fabulous and prompt clients please don’t worry, I know who you are!

Lately I have had a large number of clients forgetting appointments or cancelling at the very last minute. My time is valuable and I, and others waiting for appointments DO NOT appreciate it being wasted. I charge a $20.00 fee for these lost appointments instead of the full appointment fee, but if this happens twice then full fee will be charged and three times, you’re out.

It is YOUR responsibility to remember your appointments!! If you find it difficult, booking online on the page will send a reminder the day before. I do not have time to send texts and emails out to everyone directly.

Be aware that if you do cancel late or forget, you WILL NOT be squeezed in ASAP and will need to wait the 2-4 weeks for a make up appointment when time is available.

Thanks Tess