23/07/2026
*๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ ๐๐ฉ๐๐๐ญ๐๐ฌ ๐๐ง๐ ๐๐ซ๐ข๐๐ข๐ง๐ ๐๐๐ฏ๐ข๐๐ฐ*
First and foremost, we want to extend a heartfelt thank you for trusting us to care for your beloved pets and for continuing to support our small family business. Alongside onboarding new clients, we continue to welcome back clients who used to visit our place in the early 2000s, all have different dogs now but it is still wonderful to hear the stories!
We would also like to acknowledge those of you who have reliably supported us over the past five years. We see you, we recognise you, and I myself often reminisce about our journey together with you and your pet. Your continued support means the world to our little family.
More recently, we have been hit with some pretty tough challenges which have pulled me away from our daily operations more than I would like. However, having your support and seeing your pets having the best time here really is what makes the push to keep going worthwhile.
*๐๐ข๐ ๐๐ก๐๐ง๐ ๐๐ฌ ๐ฌ๐ญ๐๐ซ๐ญ ๐ฐ๐ข๐ญ๐ก ๐ฌ๐ฆ๐๐ฅ๐ฅ ๐๐จ๐ง๐ฏ๐๐ซ๐ฌ๐๐ญ๐ข๐จ๐ง๐ฌ*
As you all are aware, our core philosophy is to prioritize the safety, welfare, and overall wellbeing of your pets ๐จ๐ฏ๐๐ซ running a high-turnover, low standard operation - something that is, unfortunately, all too common across the pet care industry in NZ today.
Earlier this year, we hosted Tim van de Molen, MP for Waikato, for a site visit and to discuss the physical, administrative, and local government challenges small businesses and rural property owners like us face. Another core focus of our conversation was our fast-rising concern over the lack of industry regulations, and we truly appreciate Tim reaching out and taking the time to visit and listen. We believe discussions like this open the door to fresh ideas, increase awareness, and support a positive change within our industry. After all, caring for your pets is a massive commitment and it should never be treated as anything less.
We make a promise to care for and protect your pets every single time we open our gates, and we do not take that promise lightly. Part of that promise involves using years of knowledge and experience to educate owners, while also setting a strong example of what you should experience from any pet care provider.
We take the time to explain your petโs behaviour, share what we observe, provide tailored recommendations, and also recognize when it is time to refer you to other trusted, certified canine professionals for further help. We look at every single detail through your pet's eyes and will continue to do so.
Taking the time to have discussions like this is our way of ensuring we are actively doing everything we can to support the vision of a better pet care industry in NZ.
To add - Recently, we have been able to finish the upgrade to our kennel spaces at K9 School and our Cattery space. Our Cattery is so beautiful and homely that I often feel like moving in myself! Thank you to those of you who have taken the time and offered your knowledge, support and skills to help us with these tasks. These upgrades would not be possible without you all.
*๐๐ฎ๐ฉ๐๐ซ ๐๐จ๐ฅ๐ ๐๐๐ซ๐ ๐๐ข๐ฌ๐๐จ๐ฎ๐ง๐ญ๐ฌ*
We now offer discounts for SuperGold Card users. You can find this offer here. https://supergold.govt.nz/offers/17590
*๐๐ฉ๐๐จ๐ฆ๐ข๐ง๐ ๐๐ซ๐ข๐๐ ๐๐๐ฃ๐ฎ๐ฌ๐ญ๐ฆ๐๐ง๐ญ๐ฌ*
We also want to let you know that we are currently completing a review of our pricing structure. To protect the high standard of care we hold ourselves to and to ensure we can maintain a calm, safe, attentive, and deeply personal experience for your furry family members we must periodically complete service and price reviews.
As a result, there will be modest adjustments of approximately $3 to $5 applied to a range of our services. Raising our rates is not a choice we take lightly; we have limited this to just two previous increases over the past four years. This small change is necessary, and the pricing adjustments decided upon will take effect from 1st September.
Any bookings made and services used after this date will reflect the updated rates and we will be in touch with regular clients closer to the time.
Again, we thank you all so much for your understanding, trust, and ongoing support. If you made it this far your a superstar!
As always, please never hesitate to reach out to us if you have any questions, concerns, or simply need to chat.
Kindest regards,
Faye Carey
Waikato Pets NZ
(KPACTP)
