22/08/2026
After 7 wonderful years of grooming your beautiful dogs, I’ve taken the time to put together a clear and easy-to-understand summary of my Terms & Policies. ❤️
These policies are in place to help me provide a safe, calm and positive grooming experience for every dog, while also protecting their health, wellbeing and comfort while in my care.
Please take a moment to read through the summary below. By booking an appointment you agree to Softpaw Dog Grooming Terms & Policies.
🐾 TERMS & POLICIES
📅 Bookings & Cancellations
• Bookings are by appointment only.
• 24+ hours’ notice: no cancellation fee.
• Less than 24 hours’ notice: a cancellation fee of 50% of the booked grooming fee may apply.
• No-shows: 100% of the booked grooming fee may apply.
• Monday appointments must be cancelled by Friday, and appointments following a public holiday must be cancelled by the last business day prior.
• Arrivals 15+ minutes late may result in the appointment being adjusted, rescheduled or cancelled.
🐶 Health & Welfare
• Puppies must be at least 7 days past their 2nd DHPPi vaccination before their first grooming appointment.
• Please let me know about any medical conditions, medications, injuries or behavioural concerns before your appointment.
• Unwell dogs must be rescheduled.
• If your dog becomes unwell or cannot be safely groomed, I may need to stop the groom and request collection. Charges may still apply.
• Significant flea infestations may incur additional cleaning or treatment charges.
✂️ Grooming
• Grooming prices are based on your dog’s size, weight, breed, coat condition, temperament, grooming requirements and the time involved.
• Severe matting shave-downs, de-matting, additional handling or extra services may incur additional charges.
• Where matting is severe, clipping close to the skin may be necessary to protect your dog’s comfort and welfare. Your dog’s safety and wellbeing will always come first. ❤️
🐕 Behaviour & Safety
I aim to provide a calm, positive and stress-free experience. If a dog is fearful, aggressive, highly stressed or unable to be safely groomed, I may need to pause or discontinue the service. Additional handling fees may apply where appropriate.
💳 Payment & Collection
• Payment is due by 12pm the business day before your appointment.
• Any additional charges are payable on the day.
• Prompt collection is required once your dog is ready. Softpaw Dog Grooming does not provide daycare or dog-minding services.
🚨 Accidents & Emergencies
Every reasonable care is taken while your dog is in my care, however grooming does carry some unavoidable risks. If veterinary attention is required during grooming, I may seek veterinary care where necessary and will make every effort to contact you as soon as possible. Any veterinary costs remain the responsibility of the owner.
📸 Photos & Privacy
Photos of your dog may be taken and used on my website or social media. If you do not wish your dog’s photos to be used, please let me know before their appointment. Client information is kept confidential.
❤️ IMPORTANT
Softpaw Dog Grooming reserves the right to refuse, pause or discontinue a grooming service where necessary to protect the safety and wellbeing of your dog, other dogs, or myself as the groomer.
Please note that this Facebook post is a summary only. My full Terms & Policies are available on my website and apply to all bookings.
👉 Full Terms & Policies: https://www.softpawdoggrooming.co.nz/terms-and-policies
Thank you for taking the time to read through them, and for trusting me with your beautiful dogs. 🐾❤️
