Foxie Dog Grooming

20/05/2023

Dear Puppers and Owners,
Most of you know that we have had our house on the market for over a year now. Finally, the right family has come along and fallen in love with the house. We have accepted an unconditional offer that will see us leaving Taonui Street at the end of June, 2023. At this stage we have not secured a property for ourselves, permanent or rented, so I am unable to make any appointments beyond Friday the 23rd of June 2023.

I will honour any current, and am taking limited final, bookings up until Friday the 23rd of June. I wanted to give you as much notice as possible as I know that Papakura has lost several groomers over the last few years and that bookings are getting harder to find.

I will be in touch with anyone who has made a booking beyond the stated date and also to update you with regard to the business’s future, as it will depend entirely on whether we are able to secure a suitable property in the next few weeks or not.
Please cross your fingers for us that the right property comes along very soon!

Regards, Aimee

13/03/2023

TECHNICAL DIFFICULTLY NOTED

In the last few days or maybe a week? I have been making my appointments for customers who have requested them as per normal but I have had multiple complaints that the day and time is wrong on their screen. For example My screen shows an appointment for 9am Monday and theirs shows 5pm on Sunday, the day before ( I don't work weekends so this shouldn't even be a booking option).

I have spent hours trying to figure out why. All of my timezone settings are correct on my laptop, which is the only place I make the bookings from. I've searched for help articles and found nothing. I am still working on this.

Unfortunately, this resulted in a customer arriving at the wrong time and day today as the auto reminder had told them it incorrectly. For now I am having to screenshot the appointment after I make it and send it to them and explain why. It's very frustrating! If anyone has any ideas on how to correct this please let me know! Otherwise, please go off the appointment time I have screen-shotted. I will not change any appointments unless I have chatted with you first.

Thanks for your understanding, Aimee.

30/12/2022

22/12/2022

On Tuesday we took delivery of a very Special Christmas Package. Poor Willow was destined to spend her very first Christmas in the Gisborne pound unclaimed. After a few quick phone calls and a short plane ride she has arrived to join the Foxie Dog Family. We are now done for the year, returning for appointments from January 9th onwards. Wishing you all a very Merry Christmas and a Very Happy 2023.

30/11/2022

Thanks everyone. All the available appointments for the rest of this year are now booked. I will be back to work from the 9th of January.

30/11/2022

Sadly, I am giving notice of a price increase starting January 1st 2023. I have kept the prices low and stable for the last 4 years and, unfortunately, I can't do this any longer. All of my operating costs have increased, power, water, consumables etc. I have tried to make the the increase as minimal as possible and hopefully things will stabilise again soon so I don't have to make further adjustments. Please keep this in mind when making your 2023 bookings and payments - Kind Regards, Aimee

20/09/2022

Thank You everyone for recommending me to all your friends, colleagues and Family. I am now at absolute capacity and am unable to take on any new customers. Existing customers, please continue to make your bookings as per normal. :)

12/09/2022

Just to let you know....I am now officially on Annual leave until Wednesday 21 September. I will not be answering phone calls for grooming appointments etc while I am away, but please feel free to request appointments through the "Book Now" Button on the page and I will review and approve them as I have time.

30/08/2022

Hi everyone,
My last post for Winter 2022!!! With Spring arriving tomorrow there has already been a rush of people looking to get their dogs groomed as the weather begins to warm up. Added into the mix has been the sudden closure of another local grooming establishment, I have been inundated with messages and calls from people wanting to make bookings for their dogs! So, I just wanted to touch base with those of you following and searching up the page to let you know a couple of things:

1. Your dogs’ comfort and safety are top priorities for me. I try my best to deliver a style as described by an owner but if a dog is tangled, matted and overgrown to a point where it can’t be brushed out without causing excessive pain and/or distress, your dog may end up with a shorter than desired haircut. I promise, it WILL grow back!

2. I work alone and exclusively on one dog at time. I can only work for 5 ½ hours a day while my daughter is at school. A full groom takes on average 2 to 2.5 hours, plus sanitising in between each dog, so the maximum number of grooms I can do per day is just 2. I do not have a “Late Night”, nor do I work on weekends. My family is also a high priority for me.

3. I do expect that you will collect your dog promptly after their groom. I will give you an expected time for completion when the dog is dropped off and I will message you on your phone to confirm when the dog’s groom has been completed. I cannot offer daycare services for your dog without registering for a council permit, so I have to stay with them until you collect them to ensure their safety. When they are not picked up promptly this means I can miss out on getting a lunch break between customers and, on multiple occasions, I have had to cancel my own personal plans or appointments because I am still supervising a dog.

4. Dog Grooming is often noisy (with clippers and blowdryers) and also precise work (with sharp scissors). Therefore, I do not answer my phone or check for text or Facebook messages once I have started working on a dog. Your dog has my undivided attention from the time they arrive, until they are handed back to you. If you message me styling information after the dog has been dropped off, I will not see it until the dog is complete. This is also why it is easier for me if you can view and request appointments directly from the “Book Now” button on the page, so that they are immediately reserved when you request them.

5. Rebooking your dog at regular intervals means that you will always be able to get the appointment you want. I hate having to tell people I can’t fit them in but the demand is becoming higher than is manageable. I am having to consider closing the books to any new customers to avoid disappointment for regular customers. Please consider making another booking once one is complete or at the very least 2-3 weeks before your dog needs it.

Enjoy the warmer weather – Happy Spring Everyone!

10/08/2022

Just so you know - You guys are getting pampered with award winning Products :) Congratulations smith&burton

We're proud and humbled to have won BEST ECO-LUXURY DOG GROOMING BRAND 2022 - APAC. Such a great achievement for a New Zealand brand to take out the best in Asia-Pacific! We want to thank all our loyal customers, distributors, retailers and groomers throughout Asia-Pacific for all your support, it could not have happened without you. LOVE. LUXE. LUSTRE.

27/06/2022

With much sadness today I received the news of the passing of one of my most favourite customers. Dear Jacko was a lovely old soul, so gentle and well behaved, a pleasure to work with. He lived a long and full life and touched many peoples lives as well from what I am told. Sending condolences and love to his owner Maggie and his little canine sister Rosie. Farewell Jacko, You will be missed - Aimee