
24/06/2025
Hey Team 😊
I hope you’re all doing well!
I wanted to take a moment to share a gentle reminder about my No Show and Cancellation Policy, especially since I know many of you are juggling quite a bit right now. ❤️
Over the past few weeks, I’ve noticed a number of last-minute changes and late arrivals. While I completely understand that life can throw us curveballs, these changes can have a significant impact on my small business. When appointments are missed or canceled late, it affects not only me financially but also leaves other clients who would love the opportunity to book a spot disappointed, particularly when there’s a long wait list. 🫣
I truly value each of you and don’t always enforce my policy because I know circumstances can vary, but I find it necessary now to be a bit stricter moving forward to ensure fairness for everyone. 💞
I send text reminders three days before your appointment as well as an email a week in advance to help you keep track. It would be wonderful if you could set your own reminders on your phone also to help ensure we’re all on the same page.
I truly appreciate your understanding as we navigate this together.
Please know that any No Shows or cancellations with 24hours or less will incur a 100% charge, which will need to be settled before your next appointment.
Please try to arrive on time for your appointment. If you're 10 minutes late, your appointment might be cancelled, which counts as a cancellation with less than 24 hours' notice. However, if I believe I can still give your furry friend the care they need within the remaining time, we might be able to do a bath and tidy-up instead of a full groom. This way, I can ensure everything stays on schedule for the next dog.
Thank you all for your continued support and understanding. It means the world to me!
Take care,
Marie 😊🐾