05/06/2023
Dear customers, since many of you all requested for footage here it is.
In this footage you all can see it’s fur kid parent himself brought the puppy in and chained in.
Our usual procedure prior to boarding a puppy is for the parent to fill up consent form, parent to provide food of their choice.
This is our existing client who we always provided the best care, also attached with the voice recording of the parent himself praising us for our service.
Unfortunately this time around the puppy was beyond our control and we refused to board him in to avoid further disruption to our other furbabies, but the parents refused and sent the puppy to boarding kennel themself saying they’ll be back in 10mins and he himself chained the puppy and left without filling any forms, didn’t provide food and also never board the puppy just asked us to hold on.
The story shared by the parents isn’t entirely true, though the incident happened in our facility and we do feel horribly sad for the lost but in another way they left the puppy without our agreement and we clearly informed puppy is being out of our control.
No boarding will allow the parent to send the puppy to the kennel, but this parent requested for our help mentioning they’ll be back immediately to pick him up.
It is so unfortunate everything happened so fast within 10-20mins time.
We truly apologies for whatever happened but please try to measure it from our point of view.
Red Tshirt is the owner and the other great Tshirt is our staff.
Thank you
