14/10/2026
Update -: The Cat “Chooty” was found and reunited with the owner 🥰
srilankanairlinesofficial for your attention
MY CAT WENT MISSING AT DUBAI INTERNATIONAL AIRPORT WHILE IN THE CARE OF SRILANKAN AIRLINES SriLankan Airlines CAASL - Civil Aviation Authority of Sri Lanka
dnata Travel On October 11, 2026, I was scheduled to travel from Dubai to Colombo on SriLankan Airlines flight UL226, departing from Terminal 1 of Dubai International Airport.
I completed all the required documentation and paid the necessary fees to transport my beloved cat. I officially handed my cat over to the airline with the understanding that he would be handled safely and responsibly.
However, after I passed through immigration, I was informed that my cat had disappeared from his carrier.
How can a cat simply disappear from a carrier after being handed over to an airline? My cat is not a toy or an ordinary piece of luggage. He is a living being and a beloved member of my family.
If I had wanted to leave my cat behind, I could have done so myself. Instead, I trusted SriLankan Airlines to transport my precious companion safely to Sri Lanka. That trust has resulted in an incredibly painful and devastating situation.
I refused to board the flight without my cat. As a result, I have remained at Dubai International Airport for approximately 24 hours, desperately waiting for news and hoping to bring him home safely.
What has made this situation even more distressing is the apparent lack of accountability and proper assistance. Instead of taking clear responsibility and providing an effective solution, the parties involved have been passing the blame to one another.
I have been told to file a complaint at the airport in Sri Lanka and to wait until my cat is found, whether that takes a day, a week, a month, or even several months. How can anyone expect a pet owner to accept such uncertainty when their beloved animal has gone missing while under the care of those entrusted with his transportation?
I am deeply disappointed that an airline I trusted with my money, my journey, and, most importantly, my beloved pet has left me in this heartbreaking situation.
As a Sri Lankan, I feel deeply saddened and ashamed by the lack of support and assistance I have experienced from a national airline that I trusted to help me bring my beloved companion home.
The loss of money and time is painful, but the possibility of losing a beloved family member is something that cannot be measured in money.
I did everything required of me. I provided the documents, paid the fees, followed the procedures, and trusted the airline. Despite doing everything I could, I have been unable to bring my beloved cat home.
I DEMAND ACCOUNTABILITY, IMMEDIATE ACTION, AND A SERIOUS EFFORT TO FIND MY CAT.
I want clear answers about how this happened, who was responsible for handling my cat, what steps have been taken to locate him, and what SriLankan Airlines is doing to resolve this matter.
This is not simply a complaint about a flight. This is about a living animal, a family member, and the devastating consequences of a failure to keep him safe.
Please do not treat this as an ordinary lost-property case. My cat is missing, and I want him found and brought back to me safely.
